Shailja Tiwari
BA Tellers At HSBC
D 17 Gautam Buddha University ,Uttar Pradesh
Summary
To become a key asset to the organisation by implementing the knowledge to the greatest extent possible and thereby contributing meaningfully to the organisation through self-development, personal growth and enhancement of knowledge and skills.
Overview
5
5
years of professional experience
Work History
BA Tellers
The Hongkong and Shanghai Banking Corporation
Gurgaon, Haryana
02.2018 - Current
- Major function of my job role is to ensure the effective delivery of branch customer interface functions to reach a high level of customer’s satisfaction along with the operational efficiency.
- Ensure adequate due diligence is undertaken by an individual and the team to ensure that the nature of the financial as well as Non-financial transactions are in sync with the customer’s profile.
- Maintains the control over various customer’s deliverables and pouch and mail.
- Issuance of Lockers, Custody of Safe deposit lockers and safety of the locker/Vault/Keys, reviewing the contents.
- Maintains HSBC internal control standards including timely implementation of recommendation made by internal / External Auditor and external regulations.
- Resolved problems, improved operations and provided exceptional service.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Operations Associate
British Telecommunication
12.2016 - 12.2017
- Worked in order management for BT UK Customers.
- Worked in Data integrity (DI).
- My Task included certain amount of investigative work, checking for process via different tools to resolve customer’s issues and passing them on to a relevant department.
- Ensure that the customer’s complaints are handled within the defined TAT.
- To achieve operational targets as defined by for the process.
- Used tools i.e Avalon , One view , data base management ETC.
- Currently Working with The Hongkong and shanghai banking Corporation designated as BA Tellers.
Alok Mittal And Associates
04.2015 - 10.2015
- Performed audit of purchase book and sales book of Amity Group.
- Checked TDS and VAT on the daily transactions of Amity Group.
- Used to do ledger scrutiny on tally ERP9.
Education
Bachelor of Commerce - Accountancy
- Graduated with 52.38 %
High School - Commerce
- Graduated with 67 %
Secondary School -
- Graduated with 55%
Skills
Self-Motivation and Passion to succeedPossess leadership qualitiesOrganised and competentMS Office, MS word, MS Excel, Tally ERP9 and java coding
Compliance, banking laws and regulations
Compliance, banking laws and regulations
Night and safe deposit procedures
Customer Service
Multitasking abilities
Accomplishments
- Streamlined the Processes in Safe deposit Lockers and Deliverables.
- Awarded "Dynamo" Award in 2019.
- Awarded "Service Star" Award in 2019.
Additional Information
- Was a Joint secretory of college sports union and Vice Caption of Basketball collage Team.
- Secured Silver Medal in Interschool Basketball Competition.
- Got Gold Medal in Intercollege Basketball Competition.
- Received best sports person award in High school.
Timeline
BA Tellers - The Hongkong and Shanghai Banking Corporation
02.2018 - Current
Operations Associate - British Telecommunication
12.2016 - 12.2017
- Alok Mittal And Associates
04.2015 - 10.2015
KV JNU - Secondary School,
KV JNU - High School, Commerce
Gargi Collage University Of Delhi - Bachelor of Commerce, Accountancy