Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline

Shailja Tiwari

BA Tellers At HSBC
D 17 Gautam Buddha University ,Uttar Pradesh

Summary

To become a key asset to the organisation by implementing the knowledge to the greatest extent possible and thereby contributing meaningfully to the organisation through self-development, personal growth and enhancement of knowledge and skills.

Overview

5
5
years of professional experience

Work History

BA Tellers

The Hongkong and Shanghai Banking Corporation
Gurgaon, Haryana
02.2018 - Current
  • Major function of my job role is to ensure the effective delivery of branch customer interface functions to reach a high level of customer’s satisfaction along with the operational efficiency.
  • Ensure adequate due diligence is undertaken by an individual and the team to ensure that the nature of the financial as well as Non-financial transactions are in sync with the customer’s profile.
  • Maintains the control over various customer’s deliverables and pouch and mail.
  • Issuance of Lockers, Custody of Safe deposit lockers and safety of the locker/Vault/Keys, reviewing the contents.
  • Maintains HSBC internal control standards including timely implementation of recommendation made by internal / External Auditor and external regulations.
  • Resolved problems, improved operations and provided exceptional service.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Operations Associate

British Telecommunication
12.2016 - 12.2017
  • Worked in order management for BT UK Customers.
  • Worked in Data integrity (DI).
  • My Task included certain amount of investigative work, checking for process via different tools to resolve customer’s issues and passing them on to a relevant department.
  • Ensure that the customer’s complaints are handled within the defined TAT.
  • To achieve operational targets as defined by for the process.
  • Used tools i.e Avalon , One view , data base management ETC.
  • Currently Working with The Hongkong and shanghai banking Corporation designated as BA Tellers.

Alok Mittal And Associates
04.2015 - 10.2015
  • Performed audit of purchase book and sales book of Amity Group.
  • Checked TDS and VAT on the daily transactions of Amity Group.
  • Used to do ledger scrutiny on tally ERP9.

Education

Bachelor of Commerce - Accountancy

Gargi Collage University Of Delhi
  • Graduated with 52.38 %

High School - Commerce

KV JNU, Delhi
  • Graduated with 67 %

Secondary School -

KV JNU, Delhi
  • Graduated with 55%

Skills

Self-Motivation and Passion to succeedundefined

Accomplishments

  • Streamlined the Processes in Safe deposit Lockers and Deliverables.
  • Awarded "Dynamo" Award in 2019.
  • Awarded "Service Star" Award in 2019.

Additional Information

  • Was a Joint secretory of college sports union and Vice Caption of Basketball collage Team.
  • Secured Silver Medal in Interschool Basketball Competition.
  • Got Gold Medal in Intercollege Basketball Competition.
  • Received best sports person award in High school.

Timeline

BA Tellers - The Hongkong and Shanghai Banking Corporation
02.2018 - Current
Operations Associate - British Telecommunication
12.2016 - 12.2017
- Alok Mittal And Associates
04.2015 - 10.2015
KV JNU - Secondary School,
KV JNU - High School, Commerce
Gargi Collage University Of Delhi - Bachelor of Commerce, Accountancy
Shailja TiwariBA Tellers At HSBC