Shahiem Khan

• Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
• Processed claim paperwork and followed up on missing information to complete processing.
• Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
• Promoted transparency with customers by providing detailed explanations of their vehicle''s warranty coverage during the onboarding process.

1. Maintaining workflow

2. Reporting daily,monthly and yearly workflow to DP and Manager

3.Allocating work to technicians in foremans absence

4. Working alongside manager to ensure effeciency and productivity

5. Daily workshop reporting

6.Manage workshop

7. Manage Admin Staff

8. Wip control

9. Warranty decision making and technical reports.

10. Ensuring high quality of work

11. Manage cash out standing

12. Incentive reporting

13.. Making sure monthly targets are met.

• Implemented preventive, corrective, and predictive maintenance policies.
• Maintained neat and clean work areas to maximize efficiency and safety.
• Maintained a safe and organized work environment by enforcing strict adherence to safety protocols and guidelines.
• Conducted regular safety audits of the workshop facilities identifying potential hazards and ensuring compliance with OSHA regulations.

• Implemented a user-friendly online system for customers to submit their claims conveniently while expediting the review process internally.
• Developed comprehensive product knowledge to accurately assess and diagnose reported issues for appropriate solutions.
• Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
• Conducted regular audits of service center workmanship to maintain high-quality repair standards under manufacturer guidelines.

• Improved claims processing efficiency by streamlining workflows and implementing best practices.
• Participated in industry conferences and events, staying current on emerging trends in claims management practices.
• Conducted performance reviews of staff members, identifying areas of strength and opportunities for growth.
• Monitored departmental budget, making adjustments as necessary to optimize resources for maximum results.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Allocate work to technicians
• Commercial vehicle experience Brazil Specialized Technical training on VW Models to South Africa
• Breakdown Technician

• Apprentice Training
• Technician qualified
• Service and Maintained motor vehicles
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