Shah Rozi
Sales Director, Commercial Charter
Hong Kong
Summary
Skilled logistics professional with expertise in air cargo charter operations and time-critical management. Proven ability to coordinate complex logistics solutions under tight deadlines, ensuring timely delivery of goods across diverse industries. Expert in managing air freight logistics, coordinating with stakeholders, and optimizing supply chain processes for enhanced efficiency and reliability. Strong analytical and problem-solving skills, with a deep understanding of regulatory requirements and best practices in air cargo management. Committed to delivering exceptional service, maintaining high standards of safety and security, and leveraging technology to streamline operations. Proactive communicator and negotiator adept at building relationships with clients, carriers, and suppliers to achieve business objectives and drive growth in competitive markets. Dynamic and results-driven professional with extensive experience in private jet charter and group charter industries, delivering exceptional luxury travel experiences and high-quality concierge services. Skilled at managing complex logistics, coordinating travel arrangements, and fostering client relationships for satisfaction and repeat business. Expertise in catering to corporate clients and high-net-worth individuals, with a keen understanding of luxury travel nuances. Committed to excellence, safety, and operational efficiency while continuously seeking innovative solutions to enhance the overall travel experience. Strong communication and negotiation skills complemented by a robust network of industry contacts, making a valuable asset in the competitive landscape of private aviation and luxury services.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Sales Director, Commercial Charter
L’Voyage Travel Co. Ltd & Cargo Jet Solutions
03.2023 - Current
- Developed and implemented comprehensive sales strategies to drive revenue growth in the commercial charter sector, resulting in a significant increase in market share.
- Cultivated and maintained strong relationships with key clients, ensuring high levels of customer satisfaction and repeat business through personalized service and tailored solutions.
- Conducted thorough market research and analysis to identify emerging trends, customer needs, and competitive landscape, enabling the formulation of effective sales strategies.
- Led and mentored a high-performing sales team, providing guidance, training, and performance evaluations to enhance team effectiveness and achieve sales targets.
- Negotiated high-value contracts with clients and partners, ensuring favorable terms and conditions while maximizing profitability for the organization.
- Collaborated with marketing, operations, and finance teams to align sales initiatives with overall business objectives, ensuring seamless service delivery and client satisfaction.
- Analyzed sales metrics and performance indicators to assess team performance, identify areas for improvement, and implement corrective actions as needed.
- Managed sales budgets and forecasts, ensuring alignment with financial goals and enabling effective resource allocation.
- Represented the company at industry events, conferences, and trade shows to enhance brand visibility, build relationships, and identify new business opportunities.
- Gathered and analyzed customer feedback to inform product offerings and service improvements, enhancing overall customer experience.
APAC Team Leader, Cargo Account Manager
Air Charter Service (HK) Ltd
03.2019 - 11.2023
- Led and managed a diverse team of air cargo brokers across the APAC region, providing training, mentorship, and performance evaluations to enhance team productivity and morale.
- Built and maintained strong relationships with key clients and partners, ensuring high levels of customer satisfaction and fostering long-term business partnerships.
- Developed and executed strategic sales initiatives to increase market share and drive revenue growth in the APAC air cargo segment, resulting in a significant increase in client acquisitions.
- Conducted in-depth market research and analysis to identify trends and customer needs, allowing for the development of targeted sales strategies and service offerings.
- Collaborated with internal teams, including operations, logistics, and compliance, to ensure seamless execution of air cargo shipments and adherence to service level agreements.
- Negotiated favorable terms with airlines and freight forwarders to optimize pricing and service offerings, ensuring competitive advantage in the market.
- Monitored team performance metrics and KPIs, analyzing data to assess effectiveness and implement improvements as needed to achieve sales goals.
- Managed and resolved operational challenges and customer issues promptly, maintaining service integrity and customer trust during critical situations.
- Worked closely with marketing and business development teams to align efforts and promote air cargo services, enhancing overall brand presence in the market.
- Ensured adherence to industry regulations and company policies, maintaining high standards of compliance in all air cargo operations.
Linguistic Tester
Wistron Information Technology & Services Corporation
02.2018 - 02.2019
- Conducted thorough linguistic testing of software applications and digital content to ensure accurate localization and cultural relevance for Bahasa Malaysia-speaking users.
- Reviewed and verified the quality of translations and localized materials, ensuring adherence to linguistic standards and consistency across all platforms.
- Identified and documented linguistic errors, inconsistencies, and usability issues, providing clear and concise reports to the development team for resolution.
- Assessed user interfaces and user experience from a linguistic perspective, offering recommendations for improvements to enhance usability for Bahasa Malaysia users.
- Provided detailed feedback on linguistic issues and suggested improvements, contributing to the overall enhancement of the product's quality and user experience.
- Evaluated content for cultural appropriateness and sensitivity, ensuring that all materials resonate with the target audience in Malaysia.
- Designed and implemented test cases to verify linguistic accuracy and functionality across various platforms, including web and mobile applications.
- Engaged in ongoing learning and development to stay current with linguistic trends, best practices, and technological advancements in localization and testing.
Senior Executive, Business Advisory
National Entrepreneurship Institute Berhad (INSKEN)
05.2017 - 01.2018
- Provided expert advisory services to SMEs, assisting them in identifying growth opportunities, optimizing operations, and enhancing overall business performance.
- Developed and maintained strong relationships with clients, understanding their unique challenges and providing tailored solutions to meet their specific needs.
- Conducted comprehensive assessments of client businesses to identify strengths, weaknesses, and areas for improvement, providing actionable insights and recommendations.
- Led capability-building workshops and training sessions for entrepreneurs, focusing on key business topics such as strategic planning, financial management, and operational efficiency.
- Collaborated with stakeholders to design and implement effective coaching and training programs aimed at enhancing the skills and capacities of entrepreneurs and business owners.
- Evaluated the progress and impact of advisory initiatives, utilizing metrics and feedback to refine and enhance service delivery.
- Conducted market research to identify trends and opportunities within the SME sector, informing the development of advisory strategies and programs.
- Worked closely with cross-functional teams to ensure the alignment of business advisory services with organizational goals and objectives.
- Prepared detailed reports on client engagements, including assessments, recommendations, and progress updates, ensuring accurate documentation of all advisory activities.
- Engaged in professional development to stay updated on industry best practices, emerging trends, and innovative approaches to business advisory services.
Senior Executive, Corporate Affairs
Malaysia Healthcare Travel Council (MHTC)
12.2016 - 05.2017
- Responsible for reviewing and implementing the business enhancement process for the MHTC to achieve MYR 1 billion in sales within the Malaysian tourism industry.
- Developed and maintained relationships with key stakeholders, including government agencies, healthcare providers, and industry partners, to promote and advance the objectives of MHTC.
- Crafted and executed strategic communication plans to enhance the visibility and reputation of MHTC within the healthcare travel sector, ensuring alignment with organizational goals.
- Engaged in advocacy efforts to influence healthcare travel policies, collaborating with government bodies and industry associations to promote a favorable regulatory environment.
- Organized and coordinated high-profile events, conferences, and workshops to showcase Malaysia's healthcare travel offerings, fostering networking opportunities and knowledge sharing among stakeholders.
- Conducted research on industry trends, competitor activities, and market dynamics to inform corporate strategies and enhance MHTC's position in the healthcare travel market.
- Collaborated with cross-functional teams to align corporate affairs initiatives with overall organizational strategies, ensuring cohesive messaging and effective implementation.
- Prepared comprehensive reports and presentations for senior management, summarizing corporate affairs activities, stakeholder feedback, and strategic recommendations.
- Developed and implemented crisis communication strategies to address potential challenges, ensuring the organization's reputation is safeguarded during adverse situations.
- Contributed to the development and enhancement of MHTC's brand identity, ensuring consistency in messaging and positioning within the healthcare travel sector.
Special Officer to CEO
Malaysian Technology Development Corporation (MTDC)
01.2013 - 12.2016
- Provided high-level administrative support to the CEO, managing schedules, coordinating meetings, and ensuring effective communication across all levels of the organization.
- Assisted in the development and execution of strategic initiatives and business plans, aligning organizational objectives with overall corporate goals.
- Conducted in-depth research and analysis on industry trends, market opportunities, and competitive landscape to inform decision-making and strategic direction.
- Oversaw key projects and initiatives, ensuring timely completion and alignment with the CEO's vision and organizational priorities.
- Facilitated communication and collaboration with internal and external stakeholders, representing the CEO in meetings and discussions as required.
- Prepared comprehensive reports, presentations, and briefing materials for the CEO, summarizing findings, recommendations, and progress on various initiatives.
- Assisted in the formulation and implementation of policies and procedures to enhance operational efficiency and effectiveness within the organization.
- Supported the CEO in managing crisis situations, developing communication strategies and action plans to mitigate risks and maintain organizational integrity.
- Led and mentored junior staff, fostering a collaborative work environment and ensuring the successful execution of departmental initiatives.
Education
Degree of Master of Science Management - Business Administration
Northern University of Malaysia
01.2012 - 01.2014
Degree of Bachelor of International Business Management with Honours - undefined
Northern University of Malaysia
Sintok, Kedah 01.2008 - 01.2012
Certification Of Business Accounting - undefined
Johor Matriculation College
Tangkak, Johor 01.2007 - 01.2008
Skills
Sales strategies
Cultivating professional connections
Business development
Air cargo logistics management
Expected Salary & Availability
USD 13,000 (Negotiable) - 1 Month Notice
Values And Skills
- Air Cargo Charter Operations
- Time-Critical Management
- Logistics Coordination
- Regulatory Compliance
- Client Relationship Management
- Problem Solving and Adaptability
- Technology Integration
- Team Leadership
Timeline
Sales Director, Commercial Charter
L’Voyage Travel Co. Ltd & Cargo Jet Solutions
03.2023 - Current
APAC Team Leader, Cargo Account Manager
Air Charter Service (HK) Ltd
03.2019 - 11.2023
Linguistic Tester
Wistron Information Technology & Services Corporation
02.2018 - 02.2019
Senior Executive, Business Advisory
National Entrepreneurship Institute Berhad (INSKEN)
05.2017 - 01.2018
Senior Executive, Corporate Affairs
Malaysia Healthcare Travel Council (MHTC)
12.2016 - 05.2017
Special Officer to CEO
Malaysian Technology Development Corporation (MTDC)
01.2013 - 12.2016
Degree of Master of Science Management - Business Administration
Northern University of Malaysia
01.2012 - 01.2014
Degree of Bachelor of International Business Management with Honours - undefined
Northern University of Malaysia
01.2008 - 01.2012
Certification Of Business Accounting - undefined
Johor Matriculation College
01.2007 - 01.2008
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