Senesa Dias
Content Manager
Discovery Bay
Summary
Dedicated and enthusiastic individual with a passion for continuous learning and skill development. Experienced in customer service, emphasizing teamwork and adaptability for seamless operations and exceptional passenger experiences. Proficient in conflict resolution, emergency response, and communication, fostering trust and cooperation among colleagues and passengers with a calm and approachable demeanor.
Overview
4
4
years of professional experience
58
58
years of post-secondary education
2
2
Languages
Work History
Content Manager
DICE Global
12.2024 - Current
- Company Overview: Influencer marketing agency
- Specializing in content strategy, planning, client servicing, and execution.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Overseeing content for Multilac, WOW Superapp, HNB, and Baraka Naturals, while managing a junior and working closely with a creative team to produce high-quality, engaging content.
- Skilled in developing impactful strategies, ensuring smooth execution, and driving brand growth through compelling storytelling.
- Developed and managed content calendar to meet deadlines and engagement goals.
Content planner - Senior executive
DICE Global
08.2024 - 12.2024
- Company Overview: Influencer marketing agency
- Creative and strategic content planner with expertise in ideation, planning, client servicing, and execution.
- Experienced in developing and executing engaging content strategies for leading brands, including Multilac, WOW Superapp, HNB, and Baraka Naturals.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
Campaign management Executive
DICE Global
03.2024 - 08.2024
- Company Overview: Influencer marketing agency
- Managing relationships with clients, influencers and analyzing performance & reporting.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Organize and oversee creator marketing campaigns, and promotional events and performances.
- Up to date with market trends & liaised between brands and influencers for micro & mega influencer campaigns including launch and awareness campaigns for Daraz, Keells and Dialog.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
Early childhood educator (Assistant teacher)
Sheffield International Pre-school & Daycare
01.2023 - 06.2023
- Assisted in the supervision of field trips and other off-campus activities to ensure student safety and engagement.
- Applied play-based strategies to provide diverse approaches to learning.
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
Campaign management Intern
DICE Global
09.2021 - 01.2022
- Company Overview: Influencer marketing agency
- Conducted market research to identify potential business opportunities and areas for improvement in existing services.
- Facilitated client meetings, fostering strong relationships, and ensuring satisfaction with delivered services.
- Assisted executives with information distribution and meeting minutes documentation.
Education
Postgraduate Diploma - Professional Marketing
CIM UK
04.2001 - 04.2023
Foundation of Digital Marketing & E-commerce -
Coursera
04.2001 - 2022
Foundation Diploma in Art & Design - Art & Design
Academy of Multimedia Design And Technology
04.2001 - 09.2020
Diploma - Digital Marketing
Google Garage
04.2001 - 2020
G.C.E O/L -
St.Bridgets Convent Colombo 7
04.2001 - 12.2017
Skills
Client relations
Customer service
Verbal and written communication
undefinedLanguages
5,5
Personal Information
- Date of Birth: 04/09/01
- Gender: Female
- Nationality: Sri Lankan
- Marital Status: Married
Timeline
Content Manager
DICE Global
12.2024 - Current
Content planner - Senior executive
DICE Global
08.2024 - 12.2024
Campaign management Executive
DICE Global
03.2024 - 08.2024
Early childhood educator (Assistant teacher)
Sheffield International Pre-school & Daycare
01.2023 - 06.2023
Campaign management Intern
DICE Global
09.2021 - 01.2022
Postgraduate Diploma - Professional Marketing
CIM UK
04.2001 - 04.2023
Foundation of Digital Marketing & E-commerce -
Coursera
04.2001 - 2022
Foundation Diploma in Art & Design - Art & Design
Academy of Multimedia Design And Technology
04.2001 - 09.2020
Diploma - Digital Marketing
Google Garage
04.2001 - 2020
G.C.E O/L -
St.Bridgets Convent Colombo 7
04.2001 - 12.2017
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