Seline Lam
Customer Service / Administration
Ma On Shan
Summary
Empathetic and detail-oriented customer service and administrative professional with over 10 years of experience across banking, retail, property management, and design industries. Skilled in handling customer inquiries, resolving complaints, and supporting daily operations. A dependable team player known for staying calm under pressure and delivering consistent results.
Overview
14
14
years of professional experience
Work History
Customer Service Clerk
J Lock Company Limited
08.2022 - 08.2025
- Handled over 50 customer inquiries weekly with a 95% satisfaction rate
- Reduced complaint escalation by 30% through proactive resolution
- Improved order accuracy by streamlining internal communication
Customer Service Officer
Arçelik Hitachi Home Appliances HK Ltd
08.2021 - 07.2022
- Coordinated over 200 monthly repair appointments
- Resolved most issues within 24 hours
- Recognized for maintaining high service standards
Customer Service Clerk
Global Fine Food Limited
07.2020 - 08.2021
- Processed invoices and purchase orders with 100% accuracy
- Liaised with clients and sales teams to ensure smooth transactions
- Supported logistics coordination during peak seasons
Administrative & Customer Service Officer
Interdeco Design Limited
08.2018 - 07.2020
- Preparing invoices and quotations
- Managing office supplies stock and placing orders & fIling
- Updated company website and assisted in marketing tasks
Assistant Customer Services Officer
Jones Lang LaSalle
10.2015 - 03.2018
- Addressed tenant inquiries and complaints across multiple properties
- Compiled monthly reports and supported event coordination
- Strengthened tenant relationships through consistent follow-up
Assistant Operations Officer
Waihong Environmental Services Ltd
10.2014 - 10.2015
- Prepared operational reports and managed material procurement
- Handled complaint documentation and improved internal filing system
- Supported team coordination across multiple sites
Business Officer
SBC International
11.2013 - 05.2014
- Provided product information and handled client documentation
- Managed phone inquiries and administrative support
- Assisted in client onboarding and follow-up
Loan Sales Consultant
Standard Chartered Bank
06.2011 - 04.2013
- Promoted personal loan products to new and existing clients
- Achieved monthly sales targets consistently
- Delivered tailored financial solutions based on client needs
Education
Bachelor of Social Sciences - Sociology
Hong Kong Shue Yan University
Advanced Level Examination -
SKH Li Ping Secondary School
HKCEE -
King’s Glory Education Centre
Skills
- Customer Relationship Management
- Complaint Resolution & Follow-up
- Administrative Support & Coordination
- Order Processing & Inventory Control
- Microsoft Office (Word, Excel, Outlook)
- Languages: Cantonese (native), English (fluent), Mandarin (basic)
- Typing: Fast and accurate in both Chinese and English
Additional Information
- Immediately available
- Current salary: HK$18,000
- Expected salary: HK$20,000–HK$25,000
Timeline
Customer Service Clerk
J Lock Company Limited
08.2022 - 08.2025
Customer Service Officer
Arçelik Hitachi Home Appliances HK Ltd
08.2021 - 07.2022
Customer Service Clerk
Global Fine Food Limited
07.2020 - 08.2021
Administrative & Customer Service Officer
Interdeco Design Limited
08.2018 - 07.2020
Assistant Customer Services Officer
Jones Lang LaSalle
10.2015 - 03.2018
Assistant Operations Officer
Waihong Environmental Services Ltd
10.2014 - 10.2015
Business Officer
SBC International
11.2013 - 05.2014
Loan Sales Consultant
Standard Chartered Bank
06.2011 - 04.2013
Bachelor of Social Sciences - Sociology
Hong Kong Shue Yan University
Advanced Level Examination -
SKH Li Ping Secondary School
HKCEE -
King’s Glory Education Centre
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