Sean, Tse Ho So
Executive Assistant
1/F, 52 Third St. Sai Ying Pun, Hong Kong
Summary
Accomplished Executive Assistant with a proven track record at Smart Light & Property Management Ltd., excelling in administrative support and customer service. Enhanced client satisfaction and streamlined operations by fostering long-term relationships and optimizing communication. Skilled in office management and adept at maintaining confidentiality, showcasing both hard and soft skills critical for high-level executive support.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Executive Assistant
Smart Light & Property Management Ltd.
2024.02 - Current
- Established long-term client relationships through consistent delivery of high-quality services.
- Managed customer service, handled customer complaints, and enhanced customer satisfaction by streamlining communication channels between tenants and stakeholders, and improving response times.
- Supported the application for property management company license renewal
- Interviewed, recruited and trained new onboarding candidates.
Executive Assistant
Home Affairs Department
2023.08 - 2024.02
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements and medical examinations
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- supported recruitment exercises, such as vetting application forms, liaising with applicants and arranging for interviews
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Education
Bachelor of Arts - Communications
University of California, Davis
Davis, CA, USA 2018.08 - 2022.09
Skills
Administrative & Executive Support
Office Management
Customer Service
Languages
Chinese (Cantonese), Chinese (Mandarin)
Native language
English
Proficient
C2
Timeline
Executive Assistant
Smart Light & Property Management Ltd.
2024.02 - Current
Executive Assistant
Home Affairs Department
2023.08 - 2024.02
Bachelor of Arts - Communications
University of California, Davis
2018.08 - 2022.09
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