Coffee-making
Alan Au
Hong Kong
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Barista Trainee
Pacific Coffee Company Limited
07.2018 - 01.2020
- Producing cappuccino, latte, espresso under supervision and serving food to customers
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail
- Developed strong rapport with customers, fostering repeat business and loyalty to the establishment
- Prepared specialty drinks such as cappuccinos, lattes and mochas
- Used POS system to accurately enter orders and process payments
General Office Clerk
Mazars CPA Limited
Hong Kong
01.2020 - 07.2021
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Tracked expenses to comply with budgets.
- Analyzed and verified employee expense reports for accuracy.
Customer Service Assistant
McDonald's
Hong Kong
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided exceptional support during peak hours as well as holidays and special events.
- Maintained clean and organized work environment to maintain customer safety.
Education
Bachelor of Commerce - General Business Administration
University of Queensland
AustraliaSkills
Order Taking
Product Upselling
POS System Operation
Espresso preparation
Opening and closing duties
Menu Memorization
Age
32
Personal Information
- Date of Birth: 08/09/91
- Gender: Male
Interests
Timeline
Customer Service Assistant
McDonald's
04.2024 - Current
General Office Clerk
Mazars CPA Limited
01.2020 - 07.2021
Barista Trainee
Pacific Coffee Company Limited
07.2018 - 01.2020
Bachelor of Commerce - General Business Administration
University of Queensland