Summary
Overview
Work History
Education
Skills
Age
Personal Information
Interests
Timeline
Generic
Alan Au

Alan Au

Hong Kong

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Barista Trainee

Pacific Coffee Company Limited
07.2018 - 01.2020
  • Producing cappuccino, latte, espresso under supervision and serving food to customers
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment
  • Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail
  • Developed strong rapport with customers, fostering repeat business and loyalty to the establishment
  • Prepared specialty drinks such as cappuccinos, lattes and mochas
  • Used POS system to accurately enter orders and process payments

General Office Clerk

Mazars CPA Limited
Hong Kong
01.2020 - 07.2021
  • Input high volume of monthly invoices with consistent accuracy.
  • Managed accounts payable and receivables and payroll.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Tracked expenses to comply with budgets.
  • Analyzed and verified employee expense reports for accuracy.

Customer Service Assistant

McDonald's
Hong Kong
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Maintained clean and organized work environment to maintain customer safety.

Education

Bachelor of Commerce - General Business Administration

University of Queensland
Australia

Skills

Order Taking

Age

32

Personal Information

  • Date of Birth: 08/09/91
  • Gender: Male

Interests

Coffee-making

Timeline

Customer Service Assistant

McDonald's
04.2024 - Current

General Office Clerk

Mazars CPA Limited
01.2020 - 07.2021

Barista Trainee

Pacific Coffee Company Limited
07.2018 - 01.2020

Bachelor of Commerce - General Business Administration

University of Queensland
Alan Au