Satria Cahyadi
Hong Kong SAR
Summary
A dedicated and experienced Immigration Consultant with a proven track record of success in providing clients with strategic advice and guidance on immigration matters. Possessing excellent analytical and problem-solving skills, as well as a strong understanding of immigration regulations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dive Instructor Internship
Nabucco Island Resort
04.2016
- Successfully translated teaching materials from English to Bahasa Indonesia to train local guides;
- Trained 2 local staff to become safe and qualified dive guides
Senior Immigration Consultant
Fragomen
07.2023 - Current
- Company Overview: Fragomen is a firm of more than 6000 immigration-focused professionals and staff spanning more than 60 offices worldwide.
- Immigration has been our sole focus for 70 years and providing support in more than 170 countries.
- Handling end-to-end work permit and visa applications and ensuring clients' service level agreements are met.
- Conducting high-touch calls with applicants to advise on procedures, requirements, and potential challenges that may impact the process especially during the current pandemic.
- Providing detailed immigration assessments to clients for decision-making to ensure smooth hiring and onboarding process.
- Liaising with diplomatic posts for specific visa submissions requirements, procedures, and filling instructions (for applicants).
- Coordinating with Fragomen's global teams and third party vendors for document procurement, legalization, logistics, visa applications, and in-country registrations with various government agencies depending on the countries policies as needed.
- Working with Knowledge Team to provide latest immigration update including reviewing the policy, summarizing, and drafting client alerts.
- Demonstrating leadership skills in training new joiners on organizational mission and goals, technical skills, as well as coaching and mentoring.
Immigration Consultant
Fragomen
07.2021 - 07.2023
Immigration Consultant (Asia Pacific Coordination Center)
Fragomen
07.2019 - 07.2021
Owner
Self Employed
02.2018 - 07.2019
- Successfully increased customer base by conducting sales referrals;
- Liaised with suppliers to ensure on-time shipping, product quality and consistency;
- Created digital contents for Wechat marketing and product educational purposes;
- Conducted pre and after sales surveys to gain service and product feedback;
- Handled domestic logistic to ensure customers receive the products satisfactorily
Clinic Supervisor
Healing Hands Chiropractic & Physiotherapy
03.2019 - 05.2019
Corporate Trainer
Healing Hands Chiropractic Pte Ltd
07.2017 - 09.2017
- Created and implemented employee training program to ensure training's consistency between clinics;
- Trained new Clinic Consultants in client service, company's vision and mission, and general chiropractic equipment usage;
- Updated company's Facebook page for marketing purposes and responded to online inquiries;
- Participated in various health events to generate new leads and build patient database;
- Assisted company's director in hiring Clinic Assistants by vetting resumes on Jobstreet and conducting interviews
- Significantly improved and maintain staff's performance and consistency throughout all clinics via a structured training programs and company's SOP
Operational Staff
Kiakia Travel
08.2016 - 06.2017
- Handled guests' inquiries, bookings, and scheduling to create the 'perfect' itineraries;
- Built and managed relationships with vendors (hotels, resorts, restaurants, travel and entertainment venues);
- Updated website and social medias (Facebook and Instagram) for marketing purposes and travel related information;
- Performed field duties such as tour guiding, admin, and accounting
Dive Instructor Internship
Summer Island Resort
05.2016 - 06.2016
- Assisted guests with equipment setup, equipment rental, injuries, and emergency situations;
- Handled general inquiries regarding dive courses, excursions, safety, and equipment rental;
- Conducted safe scuba diving courses and participated in excursions;
- Promoted continued education, trips, and equipment sales to enhance revenue;
- Performed equipment service on regular basis to ensure safety;
- Performed ad-hoc duties assigned by manager
- Led a group of divers to safety during a dive session in bad weather;
- Contributed to dive center's revenue from dive courses and excursion sales
Divemaster Internship
Scubacat
12.2015 - 01.2016
English Language Trainer
Disney English
12.2012 - 08.2015
- Established strong rapport with parents and guests by partnering closely with the Learning Partners, ensuring high level of program engagement as well as outstanding service;
- Increased learner enrollment by conducting demo lessons and participating in marketing events;
- Coached sales team members and new teachers to gain better understanding on teaching materials and curriculum in order to deliver consistent messages to clients;
- One of the highest contributors to center's revenue through students' renewal rate and sales
English Teacher and Teacher Trainer
Gateway Language Village
04.2007 - 11.2012
Education
Bachelor of Science - Graphic Design
Binus University
Jakarta09-2004
Certificate - Chinese Language And Literature
Xiamen University
Xiamen01-2006
Skills
- Communication
- Collaboration
- Problem resolution
- Organizational skills
- Self-Directed
- Organization and time management
- Consulting
- Procedure writing
- Written communication
- Customer service
- Team Training
- Compliance
- Document preparation
- Automation tools
Certification
- Unity Essentials Pathway
- Customer Service Foundations
- Harvard Managementor: Team Leadership
- Harvard Managementor: Writing Skills
Languages
Indonesian
Native language
English
Proficient
C2
Chinese (Mandarin)
Upper intermediate
B2
Timeline
Senior Immigration Consultant
Fragomen
07.2023 - Current
Immigration Consultant
Fragomen
07.2021 - 07.2023
Immigration Consultant (Asia Pacific Coordination Center)
Fragomen
07.2019 - 07.2021
Clinic Supervisor
Healing Hands Chiropractic & Physiotherapy
03.2019 - 05.2019
Owner
Self Employed
02.2018 - 07.2019
Corporate Trainer
Healing Hands Chiropractic Pte Ltd
07.2017 - 09.2017
Operational Staff
Kiakia Travel
08.2016 - 06.2017
Dive Instructor Internship
Summer Island Resort
05.2016 - 06.2016
Dive Instructor Internship
Nabucco Island Resort
04.2016
Divemaster Internship
Scubacat
12.2015 - 01.2016
English Language Trainer
Disney English
12.2012 - 08.2015
English Teacher and Teacher Trainer
Gateway Language Village
04.2007 - 11.2012
Bachelor of Science - Graphic Design
Binus University
Certificate - Chinese Language And Literature
Xiamen University
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