Saroj Kumar Mahakud
Bangalore,Karnataka
Summary
Highly motivated and results-oriented Data Analyst with a strong foundation in analytical and problem-solving skills, coupled with hands-on experience in data analysis tools. Proficient in Power BI, SQL, and Excel, with a proven ability to extract, transform, and analyze data to generate actionable insights. Seeking a challenging role where I can leverage my analytical and technical skills to contribute to data-driven decision-making and business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Technical Support Advisor (L1.5)
Concentrix
Bangalore, Karnataka
05.2022 - Current
- Served as a Subject Matter Expert, providing advanced technical guidance and support to team members and customers.
- Analyzed complex technical issues, identified root causes, and developed effective solutions to minimize downtime, and ensure customer satisfaction.
- Mentored and trained junior team members, fostering a culture of knowledge sharing and continuous improvement.
- Actively sought opportunities to apply analytical skills to improve operational efficiency and enhance customer experience.
Technical Support Advisor
Concentrix
Bangalore, Karnataka
05.2020 - 05.2022
- Provided troubleshooting support for technical issues related to software, hardware, and network configurations, resolving issues with high efficiency.
- Managed over 50 support tickets daily, maintaining a 98% resolution rate, and adhering to quality standards.
- Conducted technical mentoring for new employees, enhancing team performance, and reducing response time for ticket resolution.
Education
Bachelor of Science - Chemistry
Utkal University
Bhubaneswar04-2019
Skills
- Data Analysis and Visualization: Power BI (DAX, Power Query), SQL, Excel (Advanced Formulas, Pivot Tables, Macros), Data Cleaning and Transformation, Data Interpretation
- Technical Support: Troubleshooting, Incident Management, Customer Service
- Communication and Collaboration: Mentoring, Teamwork, Knowledge Sharing; Analytical Skills: Problem-solving, Critical Thinking, Logical Reasoning
Certification
- The Complete SQL BootCamp: Go from Zero to Hero: ude.my/UC-8e918aee-d79e-4a00-80ca-5fc4187c220b
- Microsoft Power BI Desktop for Business Intelligence: ude.my/UC-3e489b12-f4b5-4e93-84c8-4ecbe81433b4
Projects
Netflix Movie Analysis:
Analyzed historical Netflix movie data using Power BI to identify viewing trends, predict movie popularity based on factors like genre, release year, and cast, and visualized key findings in interactive dashboards.
Maven's Toy Store:
Analyzed sales data from a fictional toy store using SQL to identify key performance indicators, identify customer segments, and recommend targeted marketing campaigns.
IPL Match Data Analysis:
Analyzed match statistics and player performance data from IPL seasons to identify trends and insights for future team strategies. Developed a predictive model that highlighted potential team success, demonstrating strong analytical and problem-solving skills.
Timeline
Senior Technical Support Advisor (L1.5)
Concentrix
05.2022 - Current
Technical Support Advisor
Concentrix
05.2020 - 05.2022
Bachelor of Science - Chemistry
Utkal University
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