Summary
Overview
Work History
Education
Skills
Personal Information
Computer Building
Timeline
Generic
Sapiter Emmanuel John Bendoy

Sapiter Emmanuel John Bendoy

L1 Desktop Support
Lai Chi Kok

Summary

Experienced with troubleshooting technical issues and providing effective solutions. Utilizes strong customer service and communication skills to ensure user satisfaction and efficient problem resolution. Knowledge of various software and hardware systems, enabling quick and accurate support.

Overview

1
1
year of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Level 1 Helpdesk Agent (Freelance)

Self-employeed
09.2024 - 05.2025
  • Supported remote users via phone or remote desktop applications, resolving issues effectively from a distance.
  • Resolved network connectivity issues, restoring full functionality for affected users promptly.
  • Assisted in hardware and software installations, ensuring smooth transitions for users during upgrades or migrations.
  • Collaborated with IT departments to escalate unresolved cases, ensuring prompt resolution for clients.
  • Reduced ticket backlog by prioritizing tasks and managing workload effectively.

Cargo Officer

Cathay Pacific
04.2024 - 08.2024
  • Improved customer satisfaction by addressing concerns promptly and providing timely updates on shipment status.
  • Managed accurate documentation, facilitating smooth customs clearance and reducing shipment delays.
  • Collaborated with warehouse personnel to ensure proper storage and handling of cargo items, minimizing damage and loss.
  • Developed strong relationships with clients, leading to increased loyalty and long-term partnerships for repeat business opportunities.

Education

High School Diploma -

Delia Memorial School (Broadway)
Mei Foo
05.2013 - 07.2019

Skills

  • Effective Time Management
  • Ability to Multitask
  • Adaptability
  • Fast Learner
  • Able to work in a team oriented environment
  • Software installation
  • Helpdesk operations
  • System diagnostics
  • Network troubleshooting

Personal Information

  • Date of Birth: 12/31/99
  • Nationality: Filipino
  • Place of Birth: Hong Kong

Computer Building


  • Overview: Passionate about assembling and troubleshooting PCs, enhancing technical skills and attention to detail.
  • Skills:Developed: Technical Proficiency: Experience with hardware components and software installations.
    Problem-Solving: Strong troubleshooting skills for hardware and software issues.
  • Projects: Built custom PCs for gaming and productivity.
    Upgraded systems to improve performance.
  • Community Engagement: Participate in online forums, sharing knowledge and assisting others.

Timeline

Level 1 Helpdesk Agent (Freelance)

Self-employeed
09.2024 - 05.2025

Cargo Officer

Cathay Pacific
04.2024 - 08.2024

High School Diploma -

Delia Memorial School (Broadway)
05.2013 - 07.2019

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Sapiter Emmanuel John BendoyL1 Desktop Support