Sandy Fung
Fung Tsz Shan
Shaukeiwan, Hong Kong
Summary
I am an accomplished professional with over 16 years of diversified experience in customer and client service, with a strong focus on the aviation industry. Currently, I serve as the Executive Assistant to the CEO in the aviation MRO (Maintenance, Repair, and Overhaul) sector.
Prior to this role, I held the position of international flight purser for a major international airline for approximately 13 years. Additionally, I have gained valuable managerial experience in client relations and operations management.
My core strength lies in cultivating and maintaining solid, long-lasting relationships with clients and stakeholders. I am dedicated to providing the highest level of care and attention to ensure their complete satisfaction. As a driven team player, I excel at collaborating with others to achieve our shared objectives and deliver successful outcomes.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
11
11
Certifications
Work History
Executive Assistant to the Chief Executive Officer
China Aircraft Services Limited
11.2022 - Current
- Oversee and manage the CEO's office, ensuring efficient operations and optimal support for the CEO
- Pre-screen all documents requiring CEO approval, handling confidential and sensitive information discreetly
- Organize and coordinate meetings, senior management meetings, conferences, and events involving government officials, authorities, airline representatives, and internal stakeholders
- Represent the company at industry events, trade shows, job fairs, and conferences to raise the company's profile and facilitate networking
- Serve as the gatekeeper for the firm's corporate image by creating, overseeing, and updating the company's profiles and participation on all social media websites, including the company website and LinkedIn
Client Relations And Operations Manager
ATP Fitness Limited
11.2020 - 07.2022
- Delivered a high standard of first-class client services to promote professionalism and build client trust in ATP
- Resolved client concerns and requests using exceptional customer-centric skills, fostering long-term client relationships based on trust
- Identified cross-sell and upsell opportunities for personal training services and communicated client needs to match them with the ideal trainer and program
- Managed all front-of-house activities and shift coverage, providing effective leadership to the front-of-house team
- Oversaw facility maintenance to ensure optimal functionality of equipment and infrastructure at all times
Flight Purser
Cathay Pacific Airways Limited
04.2008 - 10.2020
- Managed the service flow and rundown for Business, Premium, and Economy classes inflight
- Led and delegated duties to the cabin crew team to ensure adequate shift coverage
- Evaluated cabin crew performance and provided constructive feedback
- Demonstrated aircraft and passenger compliance with policies, regulations, and safety requirements
- Resolve passenger queries or complaints to minimize escalation to the corporate level
Secondment at Aircraft Engineering Department
Cathay Pacific Airways Limited
12.2017 - 10.2018
Secondment at Procurement & Aircraft Trading Dpt
Cathay Pacific Airways Liimited
09.2016 - 03.2017
Secondment at Care Team Recruitment
Cathay Pacific Airways Limited
09.2016 - 03.2017
Flight Attendant
Cathay Pacific Airways Limited
04.2008 - 11.2018
Graphics Coordinator
Top-Toy (HK) Limited
03.2007 - 04.2008
Administrative Assistant
Zung Fu Company Limited
04.2005 - 03.2007
Supervisor (Revenue Department)
MTR Corporations Limited
03.2004 - 03.2005
Clinical Assistant
Tsz Wui Medical Limited
06.2003 - 02.2004
Education
HKCEE -
True Light Middle School of Hong Kong
Hong Kong 09.1996 - 07.2001
Advanced Diploma in Secretarial & Admin. Studies
The Hong Kong Management Association
04.2001 -
Associate of Arts - (Hons) Marketing Management
Degree Awarded By UCB & The University of Warwick
04.2001 -
Certificate
- Certificate of Completion - SLII® Workshop - Blanchard (Credential ID El0092-V01012)
- Certification in The Professional Executive Secretary Course - Hong Kong Management Associations (Credential ID: N-37511-2022-B)
- Introduction to Psychology - Yale University (Coursera) - Credential ID S7J339XH8NFD
- Stanford Introduction to Food and Health - Stanford University (Coursera)
- Certificate of Participation in Inflight Service Quality Control - Cathay Pacific Airways Limited
- Certificate in Secretarial Practice - The Hong Kong Management Association
- Certificate of Multimedia Web Site Design - Unisoft Education Center
Certification
Crew Resource Management (CRM)
Referees
Arthur Leung
Title: Chief Financial Officer and Company Secretary
Company: China Aircraft Services Limited
Email: arthur.leung@casl.com.hk
John Brownen
Title: Head of Line Maintenance
Company: Cathay Pacific Airways Limited
Email: john_brownen@cathaypacific.com
Keith Brown
Title: Director of Engineering
Company: Cathay Pacific Airways Limited
Email: keith_brown@cathaypacific.com
Timeline
Executive Assistant to the Chief Executive Officer
China Aircraft Services Limited
11.2022 - Current
Client Relations And Operations Manager
ATP Fitness Limited
11.2020 - 07.2022
Secondment at Aircraft Engineering Department
Cathay Pacific Airways Limited
12.2017 - 10.2018
Secondment at Procurement & Aircraft Trading Dpt
Cathay Pacific Airways Liimited
09.2016 - 03.2017
Secondment at Care Team Recruitment
Cathay Pacific Airways Limited
09.2016 - 03.2017
Flight Purser
Cathay Pacific Airways Limited
04.2008 - 10.2020
Flight Attendant
Cathay Pacific Airways Limited
04.2008 - 11.2018
Graphics Coordinator
Top-Toy (HK) Limited
03.2007 - 04.2008
Administrative Assistant
Zung Fu Company Limited
04.2005 - 03.2007
Supervisor (Revenue Department)
MTR Corporations Limited
03.2004 - 03.2005
Clinical Assistant
Tsz Wui Medical Limited
06.2003 - 02.2004
Advanced Diploma in Secretarial & Admin. Studies
The Hong Kong Management Association
04.2001 -
Associate of Arts - (Hons) Marketing Management
Degree Awarded By UCB & The University of Warwick
04.2001 -
HKCEE -
True Light Middle School of Hong Kong
09.1996 - 07.2001
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