Sanalkumar Suryakalady
Program Manager
Hong Kong
Summary
Project management professional with 16 years of IT experience in Insurance, Life Sciences, BFS, Retail and healthcare verticals.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Project Manager
Zurich Insurance Hong Kong
Hong Kong, Hong Kong
02.2020 - Current
- Playing role of program manager for Zurich Hong Kong Life customer related applications
- Managing single customer view and marketing - Dynamics
- Implemented applications to support launch of new life insurance company for Zurich Hong Kong
Project Manager
Cognizant Technology Solutions
Cochin, Kerala
10.2009 - 01.2020
- Played role of program manager for Global Life Sciences Analytics program.
- Played role of Digital Program Manager for Global Insurer’s digital initiatives on multiple digital platforms including mobile devices.
- Digital program experience covers business areas such as Point of Sales (Omni Channel), Agent, Customer servicing and Customer experience.
- Managed IT portfolio and proposals for various projects and delivery of emerging digital technologies for Hong Kong, Indonesia, Vietnam and Malaysia.
- Recognized for ability to build, motivate and develop high-performing teams to accomplish challenging goals in fast-paced, deadline-driven environment.
- Experience in establishing IT process in local entities by directly working with business heads and lean IT Team.
- Exposure to CMMI Level 5 Assessment and ISO audits.
Senior Developer
SRA Systems
Chennai, Tamil Nadu
05.2005 - 10.2010
- Evaluated and improved development work of other developers on team, working to provide training, constructive criticism and knowledge transfer.
- Orchestrated efficient large-scale software deployments.
- Optimized performance through testing and tuning of applications.
Developer
Al Sahel Contracting Company
Dubai, Dubai
02.2004 - 05.2005
- Collaborated with other developers to identify and alleviate software errors and inefficiencies.
- Developed programs from ground up using measured, market-focused approach to eliminate waste and streamline implementation cycle.
Education
Associate of Science - Master of Computer Application
Hindustan College of Engineering
Chennai, India 05.1999 - 07.2002
Skills
Technical Delivery
People Management
Solution Design
IT Strategy
Project planning and development
Accomplishments
Implemented applications to support the launch the new life insurance company for Zurich Hong Kong
Managed multi-country implementations with budgets of up to USD $5 Million for Hong Kong, Malaysia, Indonesia, Vietnam and Thailand.
Achieved more than 70% policy submissions through digital platform in 5 months at a rate of 500 – 900 policy submissions per day.
Shortened TAT for policy issuance from 5 days to 6 hours through Digital enablement.
Refined customer experience of Agent servicing app by using analytics which helped to improve adoption by 30%.
Conceptualized & implemented Regional COE team for supporting Enhancements and L3 support for 6 country entities under regional umbrella which helped to reduce cost by 30%.
Devised restructuring strategy and established PMO team from scratch for large US based customer which helped to cut down cost by more than 50%.
Timeline
Project Manager
Zurich Insurance Hong Kong
02.2020 - Current
Project Manager
Cognizant Technology Solutions
10.2009 - 01.2020
Senior Developer
SRA Systems
05.2005 - 10.2010
Developer
Al Sahel Contracting Company
02.2004 - 05.2005
Associate of Science - Master of Computer Application
Hindustan College of Engineering
05.1999 - 07.2002