Samuel Bantilan
IT/System Engineer
Mong Kok,KYT
Summary
To learn the things that will help me grow in IT field and to be a productive employee in the organization. To obtain a career opportunity in an organization where I can relate my diversified background experiences and skills.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
IT/System Engineer
Velocity Technology Ltd.
5 2016 - Current
- Provide support to all our client via remote, phone, and onsite
- Assisting in setting up Network Infrastructure for client
- Email and user account creation in AD and Exchange server
- User profile configuration
- Office 365 administration
- Respond to Client’s queries, troubleshoots, and implements solution to solve reported issues/problems
- Strictly non-disclose confidentiality with the information being processed, stored or accessed on the network
- Troubleshoot and escalate issues if needed
- Monitor email filtering
- Assisting in setting up system and network infrastructure for existing and new clients
- Monitoring client’s system and network infrastructure via monitoring tool
- Update status of every request and issue using servicedesk application
- Setting up VPN connection for clients
- AV management
- Assisting in resolving network issues
- Monitor and perform Windows update on clients’ computers and servers
- Create documentation and procedure for knowledge base
- Technical Lead of specific assigned clients
- Doing projects as part of the Project Team (Onboarding of new clients, projects requested by clients, network upgrade and migration, email migration, office movement, Disaster Recovery and BCP, IT Review for client, computer replacement and upgrade.)
IT/Network Technician
MMDA – Metrobase
12.2013 - 05.2016
- Installing and configuring new software and hardware
- Monitor network infrastructure (Layer 2, Layer 3 Switches and Firewall
- Network layout and design
- Monitor CCTV, Storage, and Application server
- Assist in planning, designing, and testing system for future implementation
- Setup of Command Stations for special events
- Assisting in CCTV installation and Wireless configuration
- Escan Antivirus Management.
Technical Support Engineer
Systemantech Inc.
11.2010 - 12.2013
- Troubleshoot desktop, laptop, and printer related issue
- Provide support to all our client via remote, phone, and onsite
- Installing and configuring desktop software, hardware, and applications
- Disk Cloning
- Repair, upgrade, and recommendation for hardware and software issues
- Perform preventive maintenance schedules
- Provide remote and on-site assistance for branches
- Basic network troubleshooting
- Accomplish assigned user’s service request at a given time.
Computer Technician
Mantrade Development Corp. (NISSAN)
01.2010 - 06.2010
- Handled ERIC system and SQL server
- Installing and configuring desktop software, hardware, and applications
- Basic network and internet maintenance
- Perform database backup
- Perform update on CONSULT-III Software (Car diagnostic software).
Education
Associate in Networking and Telecommunication Technology -
AMA COMPUTER LEARNING CENTER
Skills
Network - Firewall, Switch, WIFI, NVR, and Structured Cabling
Certification
Certified Meraki Networking Associate
Personal Information
- Age: 37 years old
- Height: 5'6"
- Citizenship: Filipino
- Date of Birth: 10/14/87
References
- Engr. Oliver Bantog, Engineer IV, MMDA Metrobase, osbantog@yahoo.com, +639152159040
- Kenneth Consimino, Client Services Manager, Velocity Technology, kenneth.consimino@velocity-technology.com, +852 9885 2930
Training
- Cisco Meraki, 04/25/18, Wanchai, Hongkong
- CCNA Routing and Switching, 01/10/16 - 02/07/16, RIVAN, Manila, PH
- Basic FIRETIDE Training, 04/08/15, Fumaco Bldg., San Juan, Manila
- ShoreTel SBE-100 IP Telephony, 11/18/14 - 11/20/14, MMDA Metrobase Bldg., Makati
- Heitel Training, 06/09/14, ICSI Building, Quezon City
- Allied Telesis Technician and Professional, 04/21/14 - 04/25/14, ICT Converge Building, Pasig City
- Windows 7 Enterprise Desktop Support, 11/27/10, 12/04/10, Systemantech Inc., Quezon City
- PC Maintenance 101, 11/05/08, ACLC Guadalupe
Disclaimer
I hereby state that the above information is true and correct with the best of my knowledge and ability.
Timeline
IT/Network Technician
MMDA – Metrobase
12.2013 - 05.2016
Technical Support Engineer
Systemantech Inc.
11.2010 - 12.2013
Computer Technician
Mantrade Development Corp. (NISSAN)
01.2010 - 06.2010
IT/System Engineer
Velocity Technology Ltd.
5 2016 - Current
Associate in Networking and Telecommunication Technology -
AMA COMPUTER LEARNING CENTER
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