SAMUEL WONG
Summary
Aspiring data analyst with hands-on experience in data manipulation, visualization, and machine learning. Seeking to leverage my analytical skills and technical expertise to deliver actionable business insights and drive data-driven decisions.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Senior Merchant Success Analyst
KPay merchant service limited
07.2023 - Current
- Promoted to Senior level on Jun 2024
- Developed Tableau dashboards to visualize key business metrics, improving decision-making efficiency by 30%
- Analyzed merchant behavior using SQL and Redshift to identify key groupings and improve activation rates
- Conducted business modeling and machine learning projects to predict merchant churn and recommend intervention strategies
- Designed and implemented reward programs based on data insights, driving a 5% increase in merchant retention
- Automated message delivery to merchants using WhatsApp API, ensuring timely communication of promotions and program updates, resulting in a 50% improvement in merchant engagement
Intern
MVA Asia
06.2021 - 01.2022
- Simple data analysis using Excel and SPSS
- Report updating and checking
- Tabulation of survey results and survey summary preparation
Education
Bachelor of Science - Data Science
Hong Kong Polytechnic University
Hung Hom, Hong Kong 04.2001 -
Skills
- Python (Pandas, Numpy, Scikit-learn)
- SQL
- Excel/Google Sheet
- Tableau
- Redshift
- CRM
- HTML/CSS/JavaScript
- Wati (WhatsApp API)
Timeline
Senior Merchant Success Analyst
KPay merchant service limited
07.2023 - Current
Intern
MVA Asia
06.2021 - 01.2022
Bachelor of Science - Data Science
Hong Kong Polytechnic University
04.2001 -
Similar Profiles
Keane TanKeane Tan
Business Development Executive at KPay Merchant ServiceBusiness Development Executive at KPay Merchant Service
Kay Kay Kay KhaingKay Kay Kay Khaing
Businesses Development Executive (Retail) at KPay Merchant Service Pty LtdBusinesses Development Executive (Retail) at KPay Merchant Service Pty Ltd
Yosep LeeYosep Lee
Implementation Coordinator at Bluu (United Merchant Service)Implementation Coordinator at Bluu (United Merchant Service)
Adam HanegraafAdam Hanegraaf
Senior Merchant Success Manager at ShopifySenior Merchant Success Manager at Shopify
Lew Wan PinLew Wan Pin
Merchant Success Specialist at Shopify Commerce Singapore Pte LtdMerchant Success Specialist at Shopify Commerce Singapore Pte Ltd