Samuel Chan

As an Enterprise Lead at Zoom Video Communications, my role involves nurturing their professional growth, fostering a collaborative environment, and driving team success through strategic leadership.

Key Responsibilities:

• Leadership: Spearheaded a team-focused approach that resulted in a cohesive unit, delivering exceptional results and exceeding sales objectives
• Strategic Planning: Developed and executed sales strategies that aligned with company goals, leading to significant contract wins and sustained revenue growth
• Performance Tracking: Implemented robust performance tracking methods using CRM solutions, ensuring transparency and accountability within the team
• Solutions Focus: Video collaboration, ISV partnership, SDK/API integration, Workspace Digitalization, Cloud PABX Transformation, Cloud Contact Center Transformation, AI Companion
• Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
• Boosted sales performance by implementing strategic sales plans and effective team management.

Notable Achievements:

• Successfully led the team to achieve 108% of the sales target in 2022 and 117% in 2023 ($150k+ net new MRR target), demonstrating effective people management and strategic foresight
• Cultivated strong relationships within the team, resulting in high morale and a low turnover rate
• Championed a culture of continuous improvement, encouraging innovation and adaptability in sales tactics and customer engagement

At CommuniCloud, an Australian company at the forefront of collaboration technology, I led the North East Asia sales team to new heights.

Our mission was to empower organizations with cutting-edge video, content, and voice collaboration solutions, ensuring seamless connectivity and unparalleled user experiences.

Key Responsibilities:

• Sales Growth: Drove the achievement of new sales and revenue growth targets, successfully expanding our portfolio across the territory
• Channel Development: Strategically built and nurtured new channel partnerships, significantly boosting resales and enhancing partner sales performance
• Team Leadership: Recruited, developed, and managed a high-caliber sales team, fostering a culture of success and innovation within the region
• Market Penetration: Crafted and executed a comprehensive solution/product penetration plan, aligning with broader territorial and account strategies
• Business Development: Cultivated a robust sales pipeline, skillfully negotiated, and sealed contracts, contributing to sustained business expansion
• Competitive Intelligence: Maintained an in-depth understanding of market competition, customer needs, and the purchasing process, informing product and marketing strategies
• Feedback Loop: Provided continuous, valuable feedback to product and marketing teams, playing a pivotal role in achieving strategic sales goals

Notable Achievements:

• 2020 Sales Milestone: Met and exceeded the new business target for the year 2020
• CITIC Bank Contract: Secured a lucrative three-year contract with CITIC Bank, a testament to strategic negotiation and relationship management
• Citi Bank Events: Orchestrated 60 virtual events for Citi Bank’s Corporate Day, showcasing our solution’s versatility and reliability
• DBS Bank Engagement: Delivered a successful virtual event for DBS Bank Corporate Access, further solidifying our market presence
• Bank of China Collaboration: Partnered with Bank of China for a high-profile virtual event, enhancing our reputation in the financial sector

• Focused on new business within the FSI, managing the entire sales cycle and rolling out services for global clients
• Secured a regional deal with Savills and won RFPs with AIA and Bank of China
• Increased sales revenue by developing and maintaining strong relationships with key clients.
• Collaborated with cross-functional teams to develop tailored solutions for unique customer needs.
• Maximized account retention rates by providing personalized support throughout the entire customer lifecycle.
• Created customized pricing models to accommodate diverse budget constraints while preserving profitability targets.

• Managed the sales team to achieve 125% of the APAC sales target
• Acquired key clients contributing significantly to annual sales revenue
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
• Developed and maintained positive relationships with clients in assigned sales territories.
• Managed team of 6 regional sales representatives and consistently achieved high sales targets.

• Established an online-ordering food delivery service, reaching 2 million in sales revenue in the first year
• Grew the customer base through targeted outreach and networking events.
• Streamlined operational processes for improved efficiency and cost reduction.
• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Established a successful business by identifying market needs and developing innovative solutions.

• Developed a new global business unit in Hong Kong, growing sales revenue by 40% in 2011 and 30% in 2012
• Acquired key customers in the financial sector and developed new business channels

• Managed key accounts for Chinese restaurants, identifying opportunities for product placement and stock forecasting
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.

• Managed accounts for night entertainment and dining, launching promotions and evaluating their effectiveness
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

• Managed local accounts and client relations, overseeing factory operations and preparing essential documents
• Assisted call-in customers with questions and orders.
• Boosted sales revenue by developing and implementing targeted marketing strategies.