SAMMY LEE
Summary
Store Manager with 20+ years of experience in retail. Proven track record of driving sales growth, optimizing inventory, delivering exceptional customer service, and training staff.
Skilled in team leadership, operational management, and achieving financial objectives.
Ready to bring expertise and passion to a dynamic organization.
Overview
21
21
years of professional experience
1
1
Language
Work History
Creative Pro
Apple Inc.
3 2015 - Current
- Facilitated excellent virtual, in-person and blended learning sessions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Designed and delivered web-based, self-directed learning materials.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Analyzed and evaluated training effectiveness and program outcomes.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized resource allocation to maximize overall team output while minimizing costs.
Assistant Customer Service Manager
HKTV
8 2014 - 3 2015
- To manage a customer service team which help settle customer enquiries by phones and emails.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with delivery team to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Retail Supervisor
Cedele HK Limited
10.2013 - 07.2014
- Help opening new business in HK for this Singapore company.
- Improve and maintain product and service quality.
- Manage operation and sales for the bakery café & restaurant line.
- Recruit and provide on going training for staffs.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Entered and priced inventory to assist with efficient restocking.
Shop Manager
Maxim's Ltd, Urban Bakery
04.2013 - 09.2013
- Manage store daily operation, profit & lost
- Recruit and train new staffs
- Provide excellent customer service.
Assistant Unit Manager
AIA
08.2012 - 04.2013
- Provide insurance knowledge and service
- Recruit new staffs and build team
- Manage self sales target and team sales target.
Wealth Management Manager
HSBC Branch, Hong Kong
03.2011 - 03.2012
- Provide face to face banking service for customers
- Achieve Insurance & investment sales targets.
Senior Customer Care Officer
HSBC Phonebanking, Hong Kong
04.2008 - 03.2011
- Provide phone service for HSBC Premier customers
- Serve customers from different countries with different languages.
Store Supervisor
STARBUCKS Coffee Company, Hong Kong
09.2003 - 04.2008
- Manage store operation
- Achieve sales target
- Train staffs daily operation and how to manage store
- Provide customers quality service experience.
Education
Coquitlam College
Vancouver, CanadaSkills
Project Planning
Multitasking Abilities
Conflict Resolution
Organizational Skills
Cost analysis and savings
Sales Tracking
Retail Management
Teamwork and Collaboration
Inventory Oversight
Staff Supervision
Team leadership and coaching
Music Theory
Motivational Abilities
Teaching Improvement
Graduate Instruction
Stress Tolerance
Adaptability
Self Motivation
Time management abilities
Product Merchandising
Data Management
Policy Development and Enforcement
Interpersonal Skills
Decision-Making
Employee Training
Customer Service Management
Timeline
Retail Supervisor
Cedele HK Limited
10.2013 - 07.2014
Shop Manager
Maxim's Ltd, Urban Bakery
04.2013 - 09.2013
Assistant Unit Manager
AIA
08.2012 - 04.2013
Wealth Management Manager
HSBC Branch, Hong Kong
03.2011 - 03.2012
Senior Customer Care Officer
HSBC Phonebanking, Hong Kong
04.2008 - 03.2011
Store Supervisor
STARBUCKS Coffee Company, Hong Kong
09.2003 - 04.2008
Creative Pro
Apple Inc.
3 2015 - Current
Assistant Customer Service Manager
HKTV
8 2014 - 3 2015
Coquitlam College