Samiha Ashraf
Abu Dhabi,UAE
Summary
Highly motivated and results-driven management professional with hands-on experience as a Manager Trainee at MacDonald's Egypt. Skilled in leading teams, managing daily operations, ensuring excellent customer service and driving business performance. Adept at working in fast-paced environments and continuously seeking opportunities for improvement. Now seeking a new role in management where strong leadership, problem solving and organizational skills can contribute to a dynamic team and drive business success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Manager Trainee
MacDonald's Egypt
Cairo, Egypt
04.2021 - 11.2023
- Improved staff morale by implementing motivational strategies.
- Developed comprehensive training plans for increased team efficiency.
- Ensured smooth daily operations with effective delegation of tasks.
- Streamlined workflow to enhance productivity levels.
- Coordinated team meetings, resulting in improved communication.
- Identified areas for improvement, leading to streamlined processes.
- Boosted customer satisfaction rates through excellent service delivery.
Senior Barista
Mac Cafe
Cairo, Egpt
10.2019 - 04.2021
- Improved customer satisfaction by delivering top-notch service.
- Trained new staff for enhanced productivity.
- Increased efficiency with prompt and accurate order processing.
- Managed inventory to reduce waste.
- Created unique coffee blends, resulting in repeat customers.
Education
Bachelor of Arts - Arts
Cairo University
Cairo 05.2013 - 05.2017
Skills
- Leadership development
- Conflict resolution
- Budgeting expertise
- Customer service orientation
- Project management
- Staff training and development
- Product knowledge
- Effective networking
- Financial analysis capability
- Supply chain understanding
Languages
English
Elementary
Arabic
Native
Certification
Certified Training in MacDonalds Lebanon
References
References available upon request.
Timeline
Manager Trainee
MacDonald's Egypt
04.2021 - 11.2023
Senior Barista
Mac Cafe
10.2019 - 04.2021
Bachelor of Arts - Arts
Cairo University
05.2013 - 05.2017
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