SAM LEE
Summary
Dynamic and results-oriented management professional with extensive experience in retail operations and team leadership. Proven ability to drive sales and enhance customer satisfaction while effectively managing large teams. Bilingual in Cantonese and English, with strong communication skills and a solid background in business administration.
Overview
8
8
years of professional experience
Work History
Store Manager (supervisor)
Duty Zero by CDFL
07.2024 - Current
- Managed stores with average 45 millions monthly sales with more than 50 staff
- Responsible for all daily operation, in-store VM, staff coaching, customer service level
- Maintain long-term relationship with potential customers
Deputy Manager
UNIQLO HONG KONG, LIMITED
09.2020 - 03.2024
- Managed stores with 10 millions monthly sales with more than 100 staff
- Recruiting, training, and coaching staff
- Performance management and workplace scheduling
Advanced Partime Salesperson
UNIQLO HONG KONG, LIMITED
06.2017 - 08.2020
- Maintain brand and operational standards
- Assist managers to identify and resolve issues in daily operation
Education
Bachelor of Business Administration (Honours) - Human Resources
Hong Kong Baptist University
Summer School, Leadership, Communication and Tourism - undefined
JAMK University of Applied Sciences, Finland
Associate of Business Administration - Hospitality Management
PolyU Hong Kong Community College
Skills
- Management & Administration -Effective team leader with a track record of supervising over 100 staff members
- Skilled in maintaining an efficient and productive workplace
- Customer Service Management Experienced in improving and maintaining overall in-store CS quality, kept 0 complaint in six month
- Enhancing staff to keep long term relationship - Ensuring no complaint from customer, kept zero complaint in six month in previous store
- Communication & Interpersonal Skills- - Strong verbal and written communication abilitiesExperienced in managing high-volume stores with significant monthly sales
- Human Resources Management - - Proficient in HR functions, including recruitment, training, and employee relations- Experienced in compensation and benefits administration
Timeline
Store Manager (supervisor)
Duty Zero by CDFL
07.2024 - Current
Deputy Manager
UNIQLO HONG KONG, LIMITED
09.2020 - 03.2024
Advanced Partime Salesperson
UNIQLO HONG KONG, LIMITED
06.2017 - 08.2020
Summer School, Leadership, Communication and Tourism - undefined
JAMK University of Applied Sciences, Finland
Associate of Business Administration - Hospitality Management
PolyU Hong Kong Community College
Bachelor of Business Administration (Honours) - Human Resources
Hong Kong Baptist University
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