Salma Wong
Melbourne
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
1
1
year of professional experience
Work History
Part-time Server
Major and Minor Cafe
07.2022 - 12.2022
- Responsible for menu input and order processing to ensure a seamless customer service experience.
- Addressed and resolved customer issues promptly to maintain a positive dining environment.
Part-time Server & Cashier
Coffee and Nata
05.2022 - 07.2022
- Supervised and trained new staff, ensuring adherence to quality standards.
- Managed daily transactions and effectively resolved customer disputes to increase customer satisfaction.
Education
Bachelor of Science -
Monash University
MelbourneDiploma of Science -
Monash College
06.2024
High School Diploma -
Tsung Tsin College, Tuen Mun
06.2022
Skills
Leadership & Team Management: Experience in leading teams and managing operations efficiently under pressure
Problem Solving & Critical Thinking: Strong analytical abilities to solve issues and improve customer interactions
Technical Skills: Proficient with Microsoft Office Suite and quick to adapt to new technologies
Communication: Fluent in Cantonese, Mandarin, English, and Bahasa; capable of managing diverse customer needs
References
Available upon request.
Extracurricular Activities
Student Union, Tsung Tsin College, Hong Kong, Vice President, 10/2019, 10/2020 Student Council, Tsung Tsin College, Hong Kong, President, 09/2020, 06/2021
Hobbies and Interests
- Music: Instrumental skills in drums, guitar, piano, and bass.
- Dance: Competent in hip hop.
- Interests: Passionate about singing and fashion design.
Languages
Chinese (Cantonese), Chinese (Mandarin)
Native language
English
Proficient
C2
Indonesian
Intermediate
B1
Timeline
Part-time Server
Major and Minor Cafe
07.2022 - 12.2022
Part-time Server & Cashier
Coffee and Nata
05.2022 - 07.2022
Bachelor of Science -
Monash University
Diploma of Science -
Monash College
High School Diploma -
Tsung Tsin College, Tuen Mun
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