Dynamic leader with a proven track record at Infosys BPM, enhancing operations through effective team supervision and process improvement. Excelled in performance monitoring and talent acquisition, significantly elevating team productivity and client satisfaction. Skilled in SAP(ERP) and Concur with a knack for fostering vendor relationships and streamlining workflows.
Operations management
Performance monitoring
Process improvement
Coaching and mentoring
Talent acquisition
Team supervision
Client communication