Sai Kwan TING
Restaurant Supervisor
Summary
Restaurant professional with focus on high standards and results. Known for effective team collaboration and adaptability to changing needs. Reliable and resourceful in delivering customer satisfaction and operational excellence. Key skills include multitasking and conflict resolution.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Restaurant Assistant Manager
1111 Ones Restaurant & Lounge
08.2023 - 10.2024
- Company Overview: a fine-dining restaurant serving mesmerising modern-European dishes
- Oversee both front and back of house operations, including casual workers, and bussing staff
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages with highly professional manner
- Making menu recommendations, and sharing additional information with restaurant patrons
- A fine-dining restaurant serving mesmerising modern-European dishes
Restaurant Captain
The Steak House, Regent Hong Kong
03.2023 - 08.2023
- Operating Equipment: OE maintenance
- Creating OE cleaning schedules
- OE Stock take
- Oversee both front and back of house operations, including casual workers, and bussing staff
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages with highly professional manner
- Making menu recommendations, and sharing additional information with restaurant patrons
Restaurant Supervisor (Pre-opening team)
Clarence Hong Kong
02.2022 - 03.2023
- Company Overview: a Concept by Olivier Elzer
- Oversee both front and back of house operations, including casual workers, and bussing staff
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages with highly professional manner
- Making menu recommendations, and sharing additional information with restaurant patrons
- A Concept by Olivier Elzer
Restaurant Captain
The Drawing Room, St Regis Hong Kong
06.2019 - 11.2021
- Departmental Training: Creating Training Plans and Training Materials for new hosts and interns
- I.e. Menu and dish Description; Beverage descriptions, serving standard and procedure; Restaurant opening and closing checklists; Table set up guidelines
- Dry Stocks and Linen: Ordering goods with Birchstreet System
- Maintain the par level
- Monthly Inventory
- Checks Settlement
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages with highly professional manner
- Making menu recommendations, and sharing additional information with restaurant patrons
Server (Pre-opening team)
Garden Lounge, The Murray
11.2017 - 06.2019
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages with highly professional manner
- Making menu recommendations, and sharing additional information with restaurant patrons
Education
University foundation course -
Huaqiao University
01.2007 - 01.2008
Skills
Customer service focus
Cleanliness and hygiene
Food safety
Certification
WSET Level 2 Award in Wines, Pass with Distinction, (Taking WSET Level 3 Course)
Awards
- St Regis Host of the Quarter, 1st Quarter, 2021
- St Regis Host of the Quarter, 3rd Quarter, 2020
Contact Numbers
mobile, (+852) 96884485
Timeline
Restaurant Assistant Manager
1111 Ones Restaurant & Lounge
08.2023 - 10.2024
Restaurant Captain
The Steak House, Regent Hong Kong
03.2023 - 08.2023
Restaurant Supervisor (Pre-opening team)
Clarence Hong Kong
02.2022 - 03.2023
Restaurant Captain
The Drawing Room, St Regis Hong Kong
06.2019 - 11.2021
Server (Pre-opening team)
Garden Lounge, The Murray
11.2017 - 06.2019
University foundation course -
Huaqiao University
01.2007 - 01.2008
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