Sai Kin Yau
Waiter
Hong Kong SAR
Summary
Skilled in liquor, wine, and food service, with certifications in responsible serving of alcohols and WSET Level 2.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
15
15
years of professional experience
Work History
Waiter
Pacific Seafood House Restaurant
01.2021 - 12.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Bartender
Sun Kitchen
01.2019 - 12.2020
- Kept bar presentable and well-stocked to meet managerial needs.
- Served high customer volumes during special events, nights, and weekends.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Restaurant Assistant Manager
TaoTao House Restaurant
01.2010 - 01.2019
- Oversaw cleanliness and maintenance across all restaurant areas.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Managed restaurant beers, soft drinks and wines inventory. placed orders on weekly basis.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
Education
BBA - Accounting And Finance
Deakin University
Burwood, Victoria 12-2006
High School Diploma -
Melbourne Institute of Business And Technology
Melbourne, Victoria01-2005
HKCEE
Szeto Ho Secondary School
Lam Tin 05-2000
Skills
Wine history
~completed WSET level2 programme
Safe alcohol service
~completed responsible serving of alcohol programme
Food and beverage service
~completed barista masterclass provided by coffee academy from William Angliss Institute of TAFE
Liquor, wine, and food service
~completed bartender training and fine dining programme setup by Sun Kitchen Hospitality Group Macau
Timeline
Waiter
Pacific Seafood House Restaurant
01.2021 - 12.2024
Bartender
Sun Kitchen
01.2019 - 12.2020
Restaurant Assistant Manager
TaoTao House Restaurant
01.2010 - 01.2019
BBA - Accounting And Finance
Deakin University
High School Diploma -
Melbourne Institute of Business And Technology
HKCEE
Szeto Ho Secondary School
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