Ryan Ma

• Drive the company’s growth on adoption & integration of open BIM software technologies targeting for AEC professionals and navigate the dynamic startup environment to ensure operational efficiency
• Guide the development of software solutions, ensuring they meet market needs and customer expectations in the digital construction space
• Spearhead innovative approaches to resource allocation and strategic planning
• Leverage professional networks and industry knowledge to strengthen client engagement, and establish and maintain relationships with industry stakeholders, partners and potential clients
• Stay updated on technology trends and innovations to keep the company competitive
• Develop training programs that elevate team capabilities and advocate for industry best practices, resulting in significant improvements in project delivery times and quality

Key Achievements/ Project Experience

• Software Implementation: Led the strategic implementation of open BIM software solutions incl. Allan, BlueBeam, Revizto and Solibri, resulting in a 40% improvement in project coordination timeand communication among stakeholders
• Training & Development: Developed comprehensive training programs for staff and clients, increasing proficiency in BIM software by 50% and fostering a culture of continuous learning and innovation
• Cross-Functional Collaboration: Collaborated with multidisciplinary teams to ensure seamless integration of BIM tools into existing workflows, promoting best practices and maximizing the benefits of digital transformation
• • Client Engagement: Engaged with clients to understand their needs, providing tailored solutions that leverage open BIM software to improve project outcomes and drive client satisfaction
• Performance Metrics: Established key performance indicators (KPIs) to measure the impact of BIM software adoption, achieving a 30% reduction in project delivery times and a 20% increase in overall project quality
• Industry Advocacy: Actively participated in industry forums and workshops, advocating for the benefits of open BIM technologies and positioning the company as a leader in digital construction innovation

• lead the transformative projects in BIM, digital twin technology and and Advanced Asset Management systems for high-profile & public sector clients in Hong Kong
• Oversee comprehensive asset management initiatives, integrating Building Information Modeling (BIM) and digital twin technology to enhance lifecycle management and operational efficiency
• Leverage Autodesk Forge for digital twins from creating virtual replicas of physical assets, enabling advanced simulations, scenario planning, and real-time data integration for improving facility performance and operational efficiency as well as establishing proactive & preventive maintenance strategies
• Utilize cutting-edge facility management software, BIM tools, and digital twin platforms to streamline operations and enhance decision-making processes
• Establish and implement comprehensive project management and development procedures, standardizing best practices across the organization and improving project delivery efficiency and budget
• Cultivate a collaborative team environment, foster an innovative and continuous learning culture and pursue professional & career growth within the development team forming by project managers and technical specialists to ensure meeting client expectations and industry standards

Key Achievements/ Project Experience

• BIM-AM Project : Take lead for the development and implementation of a groundbreaking BIM-Asset Management project for the Electrical and Mechanical Services Department (EMSD), integrating 3D models with real-time asset data, resulting in a 25% reduction in maintenance costs and improved lifecycle management
• Innovative Space Management: Lead a Space Management project for high-profile clients incl. WKCDA, EMSD, HKBU, and HKUST, in which achieved 30% increment in space utilization and significantly enhancing campus experience in HKBU project by utilizing data analytics and IoT sensors
• Digital Workplace Initiatives: Direct the Digital Workplace Smart Space (DWSS) initiative, leveraging AI-driven space optimization to improve employee satisfaction scores by 40%
• Staff Retention & Culture: Achieved an industry-leading staff retention rate of 95%, resulting in a 20% increase in team productivity
• Project Success: Close multiple long-standing projects, including EMSD BIM-AM, leading to a 15% boost in client satisfaction and increased revenue recognition
• Procedures Standardization: improve project delivery efficiency by 30% across the organization

• In charge of the overall project management and development on technical projects, data warehousing, business intelligence, CRM implementation and system localization
• Manage a team of 5 for targeting for optimizing customer experience and driving for technology initiatives for business growth
• Initiate and implement the business reports automation & revamp projects by cooperating with various business units and stakeholders to continually improve the processes involved and report design
• Ensure all systems & reporting fulfil the requirement of K11 MUSEA Opening and K11 ARTMALL daily operations

Key Achievements/ Project Experience

• Project Management: Lead initiatives in carpark automation, location-based systems, and mobile OCR to enhance customer experiences and streamline operations
• Data Warehouse Development: Participate in all phases of development, integrating various systems (CRM, Dynamics NAV) for comprehensive data solutions
• Business Intelligence: Develop mall operation business intelligent dashboards for senior management using tools like QlikView and SSRS in aim of improving decision-making processes
• CRM Projects: act as PIC from IT aspect for CRM implementations and result in smooth integration with digital marketing strategies for K11 ARTMALL and K11 MUSEA
• System Localization: Manage the deployment of localized systems supporting tenant operations, including billing, sales collection, and messaging
• Data Analysis & Modeling: Conduct predictive modeling and customer segmentation using Python and machine learning techniques
• Leadership: Guide teams in optimizing marketing and CRM strategies, driving technology initiatives to enhance business outcomes

Executive Summary

Dynamic professional with expertise in project management, data warehousing, business intelligence, CRM implementation, and system localization. Proven leader in optimizing customer experiences and driving technology initiatives for business growth.

Professional Overview

• Project Management: Led initiatives in carpark automation, location-based systems, and mobile OCR to enhance customer experiences and streamline operations.
• Data Warehouse Development: Participated in all phases of development, integrating various systems (CRM, Dynamics NAV) for comprehensive data solutions.
• Business Intelligence: Developed dashboards for senior management using tools like QlikView and SSRS, improving decision-making processes.
  CRM Projects: Led CRM implementations, ensuring integration with digital marketing strategies for K11 ARTMALL and K11 MUSEA.
• System Localization: Managed the deployment of localized systems supporting tenant operations, including billing, sales collection, and messaging.
• Data Analysis & Modeling: Conducted predictive modeling and customer segmentation using Python and machine learning techniques.
• Leadership: Guided teams in optimizing marketing and CRM strategies, driving technology initiatives to enhance business outcomes.

• Involve in planning, analysis, and deployment of ERP systems, focusing on data warehousing and system integration
• Collaborate with various divisions to provide effective technical solutions for apparel wholesale and retail operations
• Familiar with user operations and system functions, managing IT infrastructure alongside Group IT team
• Administrate Enterprise Data-warehouse (Oracle/ Microsoft) for various applications
• Provide business user technology enhancements of IT systems and solutions (ERP, WMS, POS, XTS and PLM)
• Deliver technical support for business units in Shanghai, ensuring smooth IT operations
• Provide business user technology enhancements, manage change requests and suggest process improvements
• Administrate Enterprise Data-warehouse (Oracle/ Microsoft) for various applications

Key Achievements/ Project Experience

• PIC of key corporate projects incl. migration from Oracle JD Edwards to Microsoft Dynamics AX, data warehouse design, and ERP system integration with WMS and POS
• Design and Develop the Data Warehouse for Microsoft Dynamics AX ERP Technical Support on Project for Shifting Enterprise Financial Year from December to March
• Execution of Company ERP Spinoff project (Spinoff from Li & Fung Trading)
• Implementation of System Integration between ERP System (Oracle JD Edwards/Microsoft Dynamics AX) – WMS and POS
• Upgrade of Oracle JD Edward ERP System (version Xe to 9.1) Support on Umbro Web Ordering System project

Executive Summary

Skilled IT professional with extensive experience in ERP support and data migration. Proven ability to gather user requirements and enhance systems for M&A projects, ensuring optimal functionality and user satisfaction.

Professional Overview

• ERP Support: Provided daily support for Oracle JD Edwards (JDE) E9.1/Xe, ensuring smooth operations and addressing user inquiries.
• Requirements Gathering: Collected user requirements to prepare functional and technical specifications for program development and enhancements.
• Data Migration: Managed data migrations and system configurations for M&A projects, facilitating seamless transitions and integration.
• User Support: Delivered ongoing support for in-house users, troubleshooting issues and ensuring effective use of ERP systems.

• Daily Jobs Duties: Conduct internal payment transactions systems testing
• Develop testing server utilization reports
• Maintain payment system servers