Carmen Cheng Ka Man
Summary
Skilled supervisor with extensive experience in the restaurant industry. Demonstrated ability to implement service sequences and uphold the highest standards. Adept at fostering effective communication within teams to achieve collective goals and deliver exceptional dining experiences. Experienced in guiding and motivating staff, managing financial transactions, overseeing linen operations, and ensuring strict hygiene standards.
Overview
12
12
years of professional experience
Work History
Supervisor
L’Envol, St. Regis Hong Kong
08.2021 - 04.2024
- Maintain service standards and sequence of operations
- Manage scheduling of part-time staff and provide guidance on restaurant standards
- Implemented a comprehensive daily hygiene checklist in response to pest control
- Engage with customers to promptly addressed inquiries and concerns and ensure their satisfaction.
Consultant
Pheromone Steak House
02.2021 - 08.2021
- Manage reservations and collaborate with the kitchen team to prepare special requested food in advance
- Oversee daily operations and private events to ensure smooth execution
- Demonstrate effective upselling techniques to the team, resulting in increased revenue
- Engage with customers to ensure exceptional guest satisfaction.
Captain
Petrus at Island Shangri-la Hong Kong
03.2018 - 11.2020
- Ensure cleanliness and compliance with ISO 22000 standards in the workplace and equipment
- Manage linen storage to ensure an adequate and well-maintained stock for daily operations
- Conduct daily walkthroughs to ensure equipment functionality and report any issues to engineering
- Perform inventory checks to maintain sufficient supplies for smooth operations.
Waitress
Petrus at Island Shangri-la Hong Kong
08.2016 - 02.2018
- Efficiently manage a section of the restaurant, taking orders and effectively communicating food preferences to the kitchen.
Waitress
Sheraton Hong Kong Hotel & Towers
09.2013 - 08.2016
- Provide attentive service in assigned sections, assisting the captain
- Lead and assign tasks to casual staff
- Manage dry goods inventory and conduct monthly beverage stock take
- Handle customer allergies and special requirements in a professional manner
- Contribute to the creation of new beverage packages
- Acquired versatile skills through cross-training in different outlets.
Waitress
Kowloon Shangri-la Hong Kong
09.2012 - 06.2013
- Manage, review, and confirm reservations prior to service
- Collaborate with the team to maximize revenue by optimizing table covers
- Provide warm and professional greetings to create a positive first impression
- Oversee sales operations and handle customer inquiries at a cake shop.
Education
Higher Diploma in Hotel Management -
HKU SPACE Po Leung Kuk Community College
06.2012
Diploma in Hotel and Tourism -
Hong Kong YWCA Career Development and Training Centre
06.2009
Hong Kong Certificate of Education Examination -
Beacon College
05.2008
Skills
- Adaptability
- Fluent in both English and Chinese (Cantonese and Mandarin)
- Excellent customer service
- Strong communication skills
- Effective teamwork abilities
- Proficient in Microsoft Office Suite
Hobbies and Interests
- Aerial yoga
- Photography
- Traveling
Timeline
Supervisor
L’Envol, St. Regis Hong Kong
08.2021 - 04.2024
Consultant
Pheromone Steak House
02.2021 - 08.2021
Captain
Petrus at Island Shangri-la Hong Kong
03.2018 - 11.2020
Waitress
Petrus at Island Shangri-la Hong Kong
08.2016 - 02.2018
Waitress
Sheraton Hong Kong Hotel & Towers
09.2013 - 08.2016
Waitress
Kowloon Shangri-la Hong Kong
09.2012 - 06.2013
Higher Diploma in Hotel Management -
HKU SPACE Po Leung Kuk Community College
Diploma in Hotel and Tourism -
Hong Kong YWCA Career Development and Training Centre
Hong Kong Certificate of Education Examination -
Beacon College
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