Ryan Jay Bartolome
Experienced Waiter
Las Piñas City,Philippines
Summary
Experienced with providing attentive and courteous service to guests. Utilizes strong communication and interpersonal skills to enhance customer experiences. Track record of maintaining positive and efficient dining environment. Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.
Overview
13
13
years of professional experience
2017
2017
years of post-secondary education
3
3
Languages
Work History
Waiter-Bartender Trainee
Propaganda Vietnamese Bistro
09.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
TEAM LEADER
HAKATA IKKOUSHA
02.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Purchaser/Waiter
Kaijo Steak & Ramen
09.2020 - Current
- Negotiated with suppliers, vendors and other representatives.
- Maintained complete documentation and records of all purchasing activities.
- Checked items received against items ordered by verifying receipts.
- Collaborated with cross-functional teams to implement procurement strategies for new projects.
Front Liner
J.CO COFFEE & DONUTS
04.2022 - 10.2022
- Assist customers with menu selection, recommendations, and taking accurate food orders in a friendly and hospitable manner
- Reporting guest concerns, maintaining good relations with other departments, updating white board, preparing daily cashiering forms and operational forms, and having complete knowledge of menus and wine lists
Waiter
Hakata Ikkousha Manila
10.2018 - 03.2020
- Providing excellent wait service to ensure satisfaction
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Waiter
CIBO Italian Cuisine
12.2017 - 05.2018
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Communicating with members of the kitchen about orders
- Carrying meals or beverages to the correct tables
Waiter
Buffet 101 International Cuisine
05.2017 - 10.2017
- Serves or assists diners to serve themselves at buffet or smorgasbord table
- Replenishes supplies of food and tableware
- May carry trays of food to individual tables for diners
Waiter
Omakase Japanese Cuisine
01.2015 - 12.2016
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Waiter
Teriyaki Boy
04.2012 - 01.2015
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Education
Vocational Course - Hotel and Restaurant Service
AMA Learning Center
Secondary - undefined
Saint Paul College Makati
01.2002 - 01.2005
Primary - undefined
South Cembo Elementary School
01.1997 - 01.2002
Skills
Customer Service and Problem-solving skills
Food safety
Attentive listening skills
Effective communication skills
Trainingsandseminarsattended
- Travel & Tour Guiding Seminar, Corregidor
- Housekeeping, Front Office, and Food & Beverage Seminar, Richville Hotel
- On-the-Job Training, Orchid Garden Suites Manila, 04/19/11 - 06/05/11
Personal Information
- Height: 5'7
- Weight: 63 kg
- Date of Birth: 04/04/90
- Nationality: Filipino
- Marital Status: Married
Accomplishments
- Completed BASIC TRAINING (64HRS) on November 28-December 8, 2022
-Personal Survival Techniques
-Fire Prevention and Fire Fighting
-Elementary First Aid
-Personal Safety and Social Responsibility
- Completed SECURITY AWARENESS TRAINING AND SEAFARERS WITH DESIGNATED SECURITY DUTIES (8 HRS) on December 9, 2022
- Completed SAFETY TRAINING FOR PERSONNEL PROVIDING DIRECT SERVICE TO PASSENGERS IN PASSENGER SPACES (6HRS) on January 6, 2023.
- Completed PASSENGER SHIP CROWD MANAGEMENT TRAINING (0 HRS) on January 7, 2023.
Timeline
Waiter-Bartender Trainee
Propaganda Vietnamese Bistro
09.2024 - Current
TEAM LEADER
HAKATA IKKOUSHA
02.2023 - Current
Front Liner
J.CO COFFEE & DONUTS
04.2022 - 10.2022
Purchaser/Waiter
Kaijo Steak & Ramen
09.2020 - Current
Waiter
Hakata Ikkousha Manila
10.2018 - 03.2020
Waiter
CIBO Italian Cuisine
12.2017 - 05.2018
Waiter
Buffet 101 International Cuisine
05.2017 - 10.2017
Waiter
Omakase Japanese Cuisine
01.2015 - 12.2016
Waiter
Teriyaki Boy
04.2012 - 01.2015
Secondary - undefined
Saint Paul College Makati
01.2002 - 01.2005
Primary - undefined
South Cembo Elementary School
01.1997 - 01.2002
Vocational Course - Hotel and Restaurant Service
AMA Learning Center
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