Summary
Overview
Work History
Education
Skills
Timeline
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Ruby Singha

Ruby Singha

Flight Attendant
Hongkong

Summary

Having worked as a cabin crew member for 12 years, I have a solid grasp of the airline business and a strong dedication to giving customers outstanding service. I have continuously shown professionalism, outstanding communication skills, and a desire to ensure the comfort and safety of passengers throughout my career. I have a track record of effectively managing a variety of circumstances, such as crises, difficult passengers, and constrained timetables, all the while keeping my cool and providing exceptional customer service. My proficiency in handling safety protocols, resolving conflicts, and fostering cooperation has enabled me to make a positive and productive work atmosphere. I am prepared to contribute positively as a member of the cabin crew because I place a strong emphasis on professionalism, pay close attention to detail, and am committed to surpassing passengers' expectations.

Overview

14
14
years of professional experience
17
17
years of post-secondary education
2
2
Languages

Work History

Inflight Supervisor

TATA SIA AIRLINES
05.2019 - 11.2023
  • Promptly responded to all requests for assistance.
  • Maintained a clean and safe environment for guests through regular inspection and delegating duties
  • Greeted customers and provided assistance to provide welcoming presence and enhance their experience on board.
  • Dealt with in-flight emergencies.
  • Administered first aid during inflight medical emergency .
  • Managed team of flight attendants as a cabin crew supervisor.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Had the opportunity to do few inaugural flights for the airline.
  • Was selected to do proving and safety flight for the newly introduced aircraft.

Senior Cabin Crew

JET AIRWAYS PVT.LTD
01.2011 - 05.2019
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Answered passenger questions and provided solutions to issues arising during flights.

Customer Interface Officer

Frankfinn Institute Of Air Hostess Training
03.2010 - 12.2010
  • Arranging and supervising the cabin crew interview process, as well as preparing them for first interviews.
  • Introducing new hires to the aviation training program for cabin crew.

Education

Diploma - "BTEC (HNC) in Aviation Hospitality And Travel

Frankfinn Institute of Airhotess And Hospitality Training
Meghalaya
04.2009 - 04.2024

Secondary School -

Kendriya Vidyalaya
Imphal
05.2015 - 03.2016

Higher Secondary -

National Intitute of Open Schooling
Imphal
05.2009 - 04.2010

Skills

Customer Service

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Timeline

Inflight Supervisor

TATA SIA AIRLINES
05.2019 - 11.2023

Secondary School -

Kendriya Vidyalaya
05.2015 - 03.2016

Senior Cabin Crew

JET AIRWAYS PVT.LTD
01.2011 - 05.2019

Customer Interface Officer

Frankfinn Institute Of Air Hostess Training
03.2010 - 12.2010

Higher Secondary -

National Intitute of Open Schooling
05.2009 - 04.2010

Diploma - "BTEC (HNC) in Aviation Hospitality And Travel

Frankfinn Institute of Airhotess And Hospitality Training
04.2009 - 04.2024
Ruby SinghaFlight Attendant