RUBY RENNIE
Global Mobility Specialist
Lantau Island
Summary
Experience Global Mobility Specialist in talent relocation worldwide with 12 years of relocation and moving service expertise in Asia Pacific Region, EMEA and USA. Possesses superior organizational and planning skills combined with exceptional customer-service and compassion. My long-term experience in the industry exceeded client expectations and able to engage with Mobility Partners, Human Resource Manager, Service Partner, Destination Provider and Third-party agents. I am now looking to use my experience and knowledge to help another company grow and become a key asset.
Professional with deep expertise in mobility solutions, ready to drive impactful outcomes. Skilled in program development, client relations, and adaptive strategies. Proven track record of fostering collaboration and delivering results in dynamic environments. Known for reliability, flexibility, and strong problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Mobility Specialist
American International Relocation Solutions (AIRES)
08.2016 - Current
- Main point of contact of relocating assignee and responsible for the coordination of international assignment from start to finish as well working closely with external supplier.
- Managing the relocation process for a wide population the expatriates (inbound, outbound and intra-APAC).
- Work with the client in preparing detailed technical advise in relation to immigration requirement, restriction and tax implication in preparing assignment cost estimate.
- Managing and building strong client relationships in both compliance and consulting projects as a subject matter expert in APAC region.
- Provide advise and manages the full spectrum of Relocation Services -Immigration Service, Travel Booking, Temporary Housing, Home/School finding assistance , Area Orientation, Cultural Training, Language Lesson, Car Rental Services, Shipment and other required services for a successful move.
- Managing supplier and partnership to support services and rate performance.
- Direct communication with Internal Mobility Team/HR and relocating employees in regards to policy exceptions and outside of policy request.
- Provide recommendation to the client to help decision making and to ensure the best interest for both assignee and company.
- Track and keep record of all key correspondence and communication with the assignee and partners.
- Updates company operating system from the onset of the relocation through each stage of the services.
- Ability to solve a problem and manages multiple priorities as required by the company.
- Participate client facing meeting to represent the company and discuss operation enhancement and country specific challenges, recommend the best approach to enhance operation in the future upcoming assignments.
- Ensure that the client and assignee needs are met in timely efficient manner through the delivery of excellent service.
- Invoice approval and managed file billing to generate company revenue.
- Prepare and deliver training presentation to new company hired specialist during the probationary period.
- Assignment Package Overview
- Developed and delivered training sessions on the usage of various mobility tools for both internal teams and clients.
- Evaluated vendor proposals to determine which products would provide the most value for clients based on features, pricing, and compatibility factors.
- Collaborated with cross-functional teams to develop strategies that improved operational efficiency in the field of mobility services.
- Developed custom-tailored solutions that increased employee productivity while minimizing costs associated with enterprise mobility initiatives.
- Served as a subject matter expert on mobile technology trends, providing guidance to colleagues and clients on best practices for maximizing the benefits of their chosen solutions.
- Conducted comprehensive needs assessments to identify optimal mobility solutions tailored to client requirements.
- Provided technical support for clients experiencing difficulties with their mobile devices, troubleshooting issues quickly and effectively.
- Provided exceptional customer support, maintaining a high level of expertise on all mobile devices and technologies.
Relocation Manager
Asian Express International Movers Hong Kong
09.2015 - 08.2016
- Conduct business presentation for corporate and personal move.
- Handling client enquiries and advise custom requirement for destination country.
- Performing preliminary shipment survey. Identify the volume and operation requirements in the job docket.
- Prepares report and data entry for quotation request.
- Issue the move quotation to the client.
- Securing the move by following up with the client. Constant contact via email and other means of communication.
- Prepares packing job instructions to the Operation team and meeting delivery requirement manage by the Traffic Department.
- Follow up service delivery and perform job visits when required.
- Handling client service issue and other escalation.
- In-charge of training new consultant.
- Employment Overview
- Continuously evaluated internal processes and procedures, identifying areas for improvement and implementing changes as needed to enhance overall service quality.
- Created customized relocation plans tailored to individual client needs, addressing unique challenges and preferences.
- Organized comprehensive pre-move orientation sessions for relocating employees to prepare them for their upcoming transition effectively.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Sales Executive
BaggageXS (Links Moving International Movers Group of Companies)
04.2012 - 08.2015
- Visit prospective client’s residences', which are either moving internationally or locally, to conduct in-house surveys and explain the whole move process. Explain to the client the custom regulation, shipping method information and timeline.
- Handles all sorts of moving requirement from Baggage, Groupage up to Full Container Load shipments - Local, Import and Export.
- Anticipates needs, provides continuing advice, and follows up with transferees on a regular basis to ensure positive service evaluations. Explain the shipping method procedure and timeline, in order to meet key deliveries.
- Updates the system with relevant information, fees, and special uplift notes on each file.
- Proactive contact to the client, identify their needs, prepare the most competitive quotation, schedule follow up communication, handling client’s budget, negotiation and sealing the deal.
- Ensure the appropriate packing and careful loading of all valuables.
- Identifies and builds relationships with destination agents and other internal departments.
- Monitoring and creating a competitive quote based on the market trend.
- Meeting deadline based on client’s time requirement. Assist customer service as well for custom documents, move schedule, remarks or special request on removal date and other client’s queries.
- Establishes tracks and reports of the move to its destination. Making sure of the quality of service and meeting client expectation.
- Experienced in handling inbound shipments, operation scheduling, shipping documents and other delivery concern.
- Employment Overview
Admin Assistant
Super Ace Express Cargo
04.2011 - 04.2012
Retail Representative
Friendly Jewellery
08.2008 - 02.2010
Purchasing Manager
SPI Semiconductor
08.2002 - 02.2003
Education
Tertiary - Computer Studies
STI College
04-2001
Secondary - undefined
Caloocan City Science High School
03-1999
Skills
Effective problem resolution
Commitment to supporting others
Collaborative team member
Ability to perform under pressure
Accomplishments
- Global Mobility Specialist (GMS) Certification, Worldwide ERC
- 8 years experienced in Global Mobility Sector and 4 years expertise in Logistic – Household goods services.
- Work with over 30 companies (Fortune 500) during my career in relocation. Industry in Retail, Military, Energy Resource, Finance, Medical Sector and Luxury Brands.
- Certified in VIP Move Management, 2023
- In-depth knowledge in various type of Assignment Policy Structures, Benefits and Compensation through collaboration with company Human Resource Department and external provider.
- Aires Presidential Award, Best Employee Service (Post Relocation Survey), 2020-08-01
- Extensive knowledge in moving industry certification – FIDI-FAIM (FIDI Accredited International Movers)
Courses Training
- Student on the Job Training – Human Resource Dept., Cypress Semiconductor Asia, 2001-01-01, 2001-03-31
- Global Mobility Specialist Certification, Worldwide ERC, 2017-05-01
- Relocation Specialist Training, Aires, Pennsylvania, USA, 2016-09-01
- First Aid Training Certificate, Emergency Care and Safety Institute, 2023
- VIP Customer Service Online Course, 2023
Personal Information
Date of Birth: 19th August 1983
Timeline
Mobility Specialist
American International Relocation Solutions (AIRES)
08.2016 - Current
Relocation Manager
Asian Express International Movers Hong Kong
09.2015 - 08.2016
Sales Executive
BaggageXS (Links Moving International Movers Group of Companies)
04.2012 - 08.2015
Admin Assistant
Super Ace Express Cargo
04.2011 - 04.2012
Retail Representative
Friendly Jewellery
08.2008 - 02.2010
Purchasing Manager
SPI Semiconductor
08.2002 - 02.2003
Secondary - undefined
Caloocan City Science High School
Tertiary - Computer Studies
STI College