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Experienced Customer Service Representative at Global Payments, specializing in fraud detection and prevention. Adept at resolving complex issues and communicating effectively to reduce financial risks and boost customer satisfaction. Proven ability to conduct thorough investigations and collaborate with internal teams to enhance service quality and processes.

Dynamic and results-oriented Computer Engineer with a strong foundation in software development, cloud infrastructure, and data science. Proficient in Python, Bash scripting, and advanced data analysis techniques using Pandas, NumPy, and Matplotlib. Experienced in automating and optimizing cloud-based operations with Oracle Cloud Infrastructure (OCI) and proficient in infrastructure as code with Terraform. Demonstrated ability in enhancing data collection processes and report generation through advanced Excel functionalities and SQL. Eager to apply a robust analytical skillset and DevOps mindset to tackle challenging problems and contribute to the efficiency and innovation of data-driven projects. Committed to continuous learning and professional growth in the fields of cloud services, automation, and data science.

To obtain an professional level position in the IT/Business field that will allow me to demonstrate my knowledge and to further my experience and to provide professional development into my career and future.A motivated, resilient and compellingly persuasive individual who loves nothing more than helping customers Resolve their problems or find things that they want. Having a professional appearance and a respectful, business-like manner, a service orientated professional Who is very confident when handling enquiries, complaints, and communications. Able to work to timely demands and effectively manage multiple workloads. Right now I am looking for a suitable position with a company that has a unique spirit and which not only believes in giving people the freedom to do a great job, but will also supports them in achieving their future ambitions


  ECE 570 — Artificial Intelligence | Hyper parameters tunning for a Generative Model from a Single Natural Image to reduce the Frechet Inception Distance and generate images with realistic features.
  MFET 642 — Advanced ROS Projects | F1tenth Autonomous Racing with a Lidar-based ROS autonomous navigation robot using SLAM (Simultaneous localization & mapping) package.


SONG Yuhan

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Master of Science - Professional Accounting And Corporate Governance

BBA - Business Administration

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