Ross Yeung
Hong Kong Island
Summary
Resourceful professional with a background in customer service and logistics. Recognized for attention to detail and the ability to adapt to changing situations, consistently ensuring safe and efficient handling of products while maintaining positive customer relationships.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Foodpanda
06.2025 - Current
- Reported any delivery issues or customer feedback to management promptly.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
Barista
Starbucks
Hong Kong
06.2023 - 08.2023
- Assisted customers with menu selections and answered questions about beverages.
- Operated cash register, processed transactions, and handled cash accurately.
- Stocked inventory and organized supplies to ensure efficient service flow.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Followed safety protocols to maintain a safe working environment for staff and customers.
- Engaged with customers to create a welcoming atmosphere in the café setting.
Education
High School Diploma -
Victoria Shanghai Academy
Hong Kong 05-2025
Skills
- Customer service
- Team collaboration
- Time management
- Inventory management
- Conflict resolution
- Safety protocols
Languages
English
Proficient (C2)
C2
Chinese (Cantonese)
Native
Native
Chinese (Mandarin)
Advanced (C1)
C1
Timeline
Delivery Driver
Foodpanda
06.2025 - Current
Barista
Starbucks
06.2023 - 08.2023
High School Diploma -
Victoria Shanghai Academy