ROSHAN SHETTY
Summary
Experienced Business Development Manager with a proven track record in building partnerships, retaining key accounts, and maximizing profit channels. Dynamic and results-driven professional skilled at growing a strong professional network, influencing decision-makers, and developing successful strategies. Collaborative leader known for expertise in customer relationship management.
Overview
18
18
years of professional experience
Work History
Business Development Manager
Casa Del Pane (The Italian Bakery)
12.2022 - Current
- Increase client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed customized bread products for restaurants and hotels. delivering exceptional value and driving repeat business.
- Manage a diverse portfolio of accounts.
- Facilitate regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Implemented systems and procedures to increase sales.
- From the time of inception grew the business to 750k HKD monthly revenue in just under 2 years.
- Due highly challenging start up environment, I adorn multiple hats everyday
- Manage a team of 5 bakers and 1 operation assistant.
Director of Food and Beverage
Professional Golf Association (PGA)
04.2018 - 07.2020
- Lead and coach the food and beverage department (20 associates) with a goal to provide exceptional guest service, employee satisfaction and profitability
- Partner with leading sponsors including sports teams and leagues (Warriors/Giants/NCAA), financial institutions (HSBC, Citibank, Deutsche Bank, Merrill, Charles Schwab), insurance firms, tech firms and leading beverage brands (Beam Suntory, Bacardi, Macallan) to execute onsite events
- Assist in the preparation of the annual food & beverage budget, capital plan and strategic projects
- Develop and implement innovative promotional and sales events
- Help ensure the monthly financial obligations and budgets are accurate and on target
- Develop menus, wine lists, service delivery and standards for all food and beverage operations
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
Director of Food & Beverage Operations
Hotel Adagio, Autograph Collection Hotel
06.2014 - 04.2018
- Guide, develop and execute in conjunction with corporate team and executive chef seasonal food and beverage menus across all outlets
- Manage all F&B operations including in-house restaurant, bar, room service and all banquets and events which in total generates $2.5 million sales annually
- Partner with large corporate clients (JPMorgan, Salesforce, Oracle and Chanel Beauty) to execute dedicated onsite events
- Supervise total staff of approximately 30 associates and train the team in both professional knowledge and service standards
- Oversee all procurement for F&B operations including partnership with all vendor services including leading liquor and wine brands
- Executed $100k in capex improvement projects for restaurant and bar operations
- Partner with various departments such as sales, finance and janitorial services to ensure smooth operations within hotel.
- Monitored expenditures to mitigate risk of overages.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
Lead Mixologist/Bar Manager
Otto e Mezzo Bombana
06.2011 - 06.2013
- Lead the operations of the bar room of a 3-Michelin star restaurant as a leading mixology venue in Hong Kong with average cover of 100+ per night and 75K HKD per night in gross revenue
- Managed a small team behind the bar and partnered with floor manager for food services in bar
- Developed innovative and customized cocktail menus and maintained strong customer loyalty.
Four Seasons Hotels
08.2010 - 05.2011
Hilton Park Lane Hotel
12.2008 - 06.2010
Four Seasons Hotel
04.2007 - 10.2008
Four Seasons Hotel
07.2006 - 04.2007
Education
Masters in Hospitality Management -
Ealing & Hammersmith College
06.2010
Bachelors in Hotel Management -
Sarosh Institute of Hotel Administration
05.2006
Skills
- Business Development
- Relationship Building
- Customer Service
- Team Leadership
- Cost Management
- Pipeline Development
- Passion for local HK F&B beverage community, building & connecting with F&B experts on a deeper level
Languages
English
Native language
English
Proficient
C2
Hindi
Proficient
C2
Italian
Intermediate
B1
Hobbies and Interests
- Golf
- Skiing
- Cricket
- Wine & Spirits
- Mixology
Golf, Skiing, Cricket Fanatic
During my 7 years in San Francisco picked up golf and skiing as a hobby and loved every second of it, love being outside in the nature. Enjoy watching cricket whenever possible
Timeline
Business Development Manager
Casa Del Pane (The Italian Bakery)
12.2022 - Current
Director of Food and Beverage
Professional Golf Association (PGA)
04.2018 - 07.2020
Director of Food & Beverage Operations
Hotel Adagio, Autograph Collection Hotel
06.2014 - 04.2018
Lead Mixologist/Bar Manager
Otto e Mezzo Bombana
06.2011 - 06.2013
Four Seasons Hotels
08.2010 - 05.2011
Hilton Park Lane Hotel
12.2008 - 06.2010
Four Seasons Hotel
04.2007 - 10.2008
Four Seasons Hotel
07.2006 - 04.2007
Masters in Hospitality Management -
Ealing & Hammersmith College
Bachelors in Hotel Management -
Sarosh Institute of Hotel Administration
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