ROSAREE MAE CABACABA
Team Leader
Summary
Experienced supervisor skilled in leading and guiding team members to complete projects within specified timelines. Proficient in task assignment, employee training, and implementing company procedures for smooth operations. Excellent communication and listening skills facilitate effective collaboration with colleagues and stakeholders. Demonstrates strong leadership qualities and a clear vision to motivate teams towards achieving organizational goals.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Supervisor
PayPal
08.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans on a quarterly basis.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity month on month by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Team Leader [Operations]
Transcom Worldwide Incorporated
02.2016 - 08.2019
- Uses behavioral-based coaching and root cause analysis in developing and coaching teammates.
- Handles queries and complaints received from customers.
- Provides assistance to teammates in real time in regards to product-specific processes.
- Takes escalated calls, endorsed by teammates.
- Coordinates with the training and support team to further improve certain processes to meet the campaign's goals.
- Calibrates with co-leads and management to make sure the correct process is followed.
- Presents daily and weekly performance report to Operations Manager and Director to discuss team's performance trend, action plans, and actions taken.
- Proactive team member that jumped on any tasks that needed completion.
Teammate Support Leader/Lead Mentor
Transcom Worldwide Philippines Inc.
06.2011 - 01.2016
- Led a team of support professionals, fostering a collaborative and supportive environment for success.
- Streamlined support processes for increased team efficiency and productivity.
- Served as a mentor to new hires during their onboarding process.
- Helped streamline processes and update procedures for support action consistency.
- Offered assistance in implementing and developing training programs.
- Managed escalations effectively, liaising with other departments as necessary to reach timely resolutions.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Responded to customer inquiries and provided technical assistance over the phone.
- Researched and identified solutions to technical problems.
- Acted as a team support leader or mentor and took care of new hires, assisting them with process-specific queries.
Clinic Nurse
Newton Medical and Diagnostic Services, Inc.
04.2008 - 12.2009
- Itemized, coordinated, and implemented care plans, assessments, and referrals for patients.
- Provided basic patient care
- Provided documentation and communication as appropriate
- Provide a clean, safe, and comfortable living environment for patients
- Provides basic patient care
- Assisted physicians during examinations and procedures, providing expert clinical support as needed.
- Coordinated referrals to specialists or external healthcare providers when necessary for specialized care.
Education
Bachelor of Science - Nursing
Southeast Asian College Inc.
06.2006 - 06.2007
Associate in Health Science Education -
Philippine Christian University
06.2003 - 06.2006
Skills
Change Management
Teamwork and Collaboration
Performance Management
Decision-Making
Employee Motivation
Accomplishments
October 2024 - PayPal Props Powerhouse Awardee for Community Impact projects
August 2024 - PayPal Props Paragon Awardee for PayPal Impact Day
August 2023 - Operations Leadership Principle Recognition: Collaboration - We Deliver
November 2020 - Innovation Manila Leadership Principle Recognition: Innovation - We Dare
September 2022 - Thrive Leadership Principle Recognition: Collaboration - We Deliver
December 2021 - Believe Leadership Principle Recognition: Inclusion - We Care
Certification
CD- PayPal Career Learn-A-Thon- People Leader Sessions
Timeline
CD- PayPal Career Learn-A-Thon- People Leader Sessions
10-2024
Basic Occupational Safety and Health
03-2024
First Aid and Basic Life Support
08-2022
Developing Your Emotional Intelligence
08-2021
Supervisor
PayPal
08.2019 - Current
Team Leader [Operations]
Transcom Worldwide Incorporated
02.2016 - 08.2019
Teammate Support Leader/Lead Mentor
Transcom Worldwide Philippines Inc.
06.2011 - 01.2016
Clinic Nurse
Newton Medical and Diagnostic Services, Inc.
04.2008 - 12.2009
Bachelor of Science - Nursing
Southeast Asian College Inc.
06.2006 - 06.2007
Associate in Health Science Education -
Philippine Christian University
06.2003 - 06.2006
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