Responsible for system architecture design, management, maintenance, OA network support, and troubleshooting to ensure continuous system availability;
Implement and manage system security measures to protect against external attacks, internal threats, and ensure regulatory compliance;
Optimize system performance and resources management to ensure efficient handling of business and project demands;
Develop and execute data backup and recovery strategies to ensure data security and business continuity;
Provide technical support to internal users, resolving issues related to system usage;
Implement ATM machine device replacement
Senior Network Engineer
M.I.P. International Limited
08.2022 - 05.2024
Provide on-site technical support for customer service delivery and availability
Provide enterprise network infrastructure with Huawei product (i.e USG6000 series, NetEngine 8000 series, S6700 series)
Acts as the primary onsite technical contact, providing customer visibility, troubleshooting support and problem resolution for corporate customers
Able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved
Implement government network deployment projects i.e. firewall migration, switch/router deployment, load balancer setup for government department(WTKS, HA,Tamar government office, OGCIO, HA)
Huawei products distribution
Identify network security issue and/or area of improvement and track the mitigation progress till completion.
Assist in reviewing the network security design of new project architecture designs.
Prepare standard work procedure and guidelines and contribute ideas to drive quality outputs.
Liaise with other internal counterparts / vendors on technical support issues and change issues.
Prepare project documentation, test plan and conduct technical briefings, coordinate DR drills & non-functional User Acceptance Test (UAT) with project teams.
On call for ad hoc or emergency service out of office hours when required.
Senior Technical Officer
HKT
11.2021 - 07.2022
To produce the SA&D document
Carry out Wi-Fi system(i.e. A installation and maintenance work
Conduct site survey to measure Wi-Fi signal coverage and prepare report
Perform preventive maintenance at customer site to ensure the Wi-Fi network is in operational
To provide project implementation
Responsible for network setup, support, deployment and administration including firewall, SD-WAN, VPN, VLAN, WLAN, Switch, VC, Wireless router/AP, etc.
Provide on-call support for production incidents, emergency on-site support and perform shift duties as required
Coordinate design, installation, testing and commissioning with both internal and external parties such as team members, customers, signaling interface contractors, suppliers and subcontractors
Coordinate with large scale infrastructure Wi-Fi Project deployment, T&C and UAT testing. (i.e AIRSIDE in Kai Tak)
Network Engineer
K. Wah International Ltd.
10.2019 - 10.2021
Monitor and maintain the performance of network engineering (IP Routing, Ethernet Switching, VPN, etc.) and Wi-Fi access point.
Troubleshoot network related issues on applications
Assist in managing, configuring, and maintaining security & risk tools and technologies, such as firewalls, antivirus, Splunk, Qualys & Force point
Conduct risk and security reviews on products as directed by the IT Security Manager or IS management.
Provide daily operations of SOC, monitor and handle alerts and cyber incidents in a timely manner.
Configure and setup Firewall Security for critical business applications
Design, configure and setup secure network switching and wireless environment
Participate in the design of multi-server environments
Create and maintain Network documentation
Assist with Disaster Recovery simulation exercises
Perform system upgrade, data backup/restoration
Technical Officer
PCCW Solutions
03.2018 - 09.2019
Assist in planning, organizing and performing technical operations, maintenance/repair and project works for air traffic control (ATC), airport related systems or electronic/IT equipment/systems and its ancillary support facilities
Assist in planning, organizing, supervising and/or directly carrying out maintenance/repair works of systems/equipment and conducting system review to ensure system reliability and availability
Man and operate round-the-clock technical operation centre in roster basis for system/equipment monitoring or remote control, fault report handling, service or equipment restoration, execution of emergency procedure(s) and etc
Assist in or directly and dependently carrying out equipment preventive/corrective maintenance, on-site equipment installation, testing and commissioning, fault diagnosis and repair according to a rectification plan/solution as well as helping one's supervisor in preparing fault/problem investigation report and/or procurement plan for spare parts or maintenance/repair services
Assist in coordination with various internal and external parties such as various government departments, local or oversea airport authority, vendors/suppliers, sub-contractors and so on for project, operations and maintenance works
Dynamics 365 Support, Senior Technical Program Manager at Microsoft Corporation | Waferwire Cloud Technology SolutionsDynamics 365 Support, Senior Technical Program Manager at Microsoft Corporation | Waferwire Cloud Technology Solutions