Ron Credito
Las Vegas
Summary
Experienced Slot Attendant with background in maintaining and troubleshooting casino machines. Known for strong customer service skills, ability to handle cash transactions accurately, and proven commitment to ensuring positive guest experiences. Demonstrated success in quickly identifying machine problems, resolving issues and reducing downtime in busy gaming environments. Always ready to uphold regulatory compliance and promote responsible gambling practices.
Overview
25
25
years of professional experience
Work History
Slot Attendant
Arizona Charlie’s Decatur
Las Vegas
01.2025 - Current
- Pays slot machine jackpots, while carrying on their person and securely safeguarding the cash
- Balances cast at the end of the shift
- Completes required internal and federal paperwork (e.g., W-2G) neatly and accurately
- Circulate through an assigned section and ensures the area is clean and safe, including responding to slot machine lights and customer requests in a quick and timely manner
- Promotes and maintains the highest level of Service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs
- Work closely and communicates with other departments, such as EVS, Cocktail Servers, Cage, and Security
- Educates guests about different kinds of slot machines on the casino floor, and assist guest in looking for particular type of slot machine or denomination
- Recommends company shows, restaurants, and attractions, and provides direction to guests, while responding effectively to guest inquiries
- Maintains an awareness of any persons gambling underage and reports all underage persons to Supervisors and/or Security, as needed
- Resolves guest complaints within scope of authority; otherwise refers the matter to management
- Notifies supervisor of all unusual events, circumstances, missing items, or alleged theft
Slot Technician
Durango Casino & Resort
Las Vegas
05.2023 - 10.2024
- Perform routine maintenance and repair of slot machines
- Diagnose and fix issues with slot machines in a timely manner
- Install and configure new slot machines as needed
- Maintain and manage inventory of slot machine parts and tools
- Provide excellent customer service to casino patrons
- Keep accurate records of all maintenance and repairs performed
- Train other technicians as needed
- Knowledge of slot machines and their inner workings
- Strong technical skills in electronics, mechanics, and computer systems
- Strong customer service skills and ability to communicate effectively with casino patrons
- Ability to work independently or as part of a team
- Excellent troubleshooting and problem solving skills
- Strong organizational skills and attention to detail
Service Technician
Cash Cloud
Las Vegas
03.2021 - 12.2022
- Conducts installation and service visits for customers; delivering, relocating, assembling, and repairing products to specifications with an expectation to personify Cash Cloud’s customer experience standards
- Performs daily tasks including processing returns, loading/unloading product, customer calls and ensuring that all daily schedules and work assignments are properly completed
- Ensures that all work is conducted in an efficient, quality, and professional manner
- Communicates efficiently through verbal, written and electronic communication methods with customers, co-workers, and supervisors
- Advocates and models Cash Cloud’s mission, vision and values
- Align with all safety rules, regulations, and training
- Performs other job-related duties as required by business needs
- Responsible for making SOP’s for field technicians
- Training field technicians
Slots Guest Representatives
MGM Grand Hotel & Casino
Las Vegas
11.2017 - 03.2021
- Pays slot machine jackpots, while carrying on their person and securely safeguarding the cash
- Balances cast at the end of the shift
- Completes required internal and federal paperwork (e.g., W-2G) neatly and accurately
- Enrolls slot players into Mlife using technology as necessary
- Makes minor repairs to slot machines, such Bill Validator jams and EZ-Pay ticket jams
- Circulate through an assigned section and ensures the area is clean and safe, including responding to slot machine lights and customer requests in a quick and timely manner
- Promotes and maintains the highest level of Service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs
- Work closely and communicates with other departments, such as EVS, Cocktail Servers, Cage, and Security
- Educates guests about different kinds of slot machines on the casino floor, and assist guest in looking for particular type of slot machine or denomination
- Recommends company shows, restaurants, and attractions, and provides direction to guests, while responding effectively to guest inquiries
- Maintains an awareness of any persons gambling underage and reports all underage persons to Supervisors and/or Security, as needed
- Resolves guest complaints within scope of authority; otherwise refers the matter to management
- Notifies supervisor of all unusual events, circumstances, missing items, or alleged theft
- Performs all other job related duties as requested
Slots Guest Representatives
New York- New York Hotel & Casino
Las Vegas
01.2016 - 11.2017
- Pays slot machine jackpots, while carrying on their person and securely safeguarding the cash
- Balances cast at the end of the shift
- Completes required internal and federal paperwork (e.g., W-2G) neatly and accurately
- Enrolls slot players into Mlife using technology as necessary
- Makes minor repairs to slot machines, such Bill Validator jams and EZ-Pay ticket jams
- Circulate through an assigned section and ensures the area is clean and safe, including responding to slot machine lights and customer requests in a quick and timely manner
- Promotes and maintains the highest level of Service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs
- Work closely and communicates with other departments, such as EVS, Cocktail Servers, Cage, and Security
- Educates guests about different kinds of slot machines on the casino floor, and assist guest in looking for particular type of slot machine or denomination
- Recommends company shows, restaurants, and attractions, and provides direction to guests, while responding effectively to guest inquiries
- Maintains an awareness of any persons gambling underage and reports all underage persons to Supervisors and/or Security, as needed
- Resolves guest complaints within scope of authority; otherwise refers the matter to management
- Notifies supervisor of all unusual events, circumstances, missing items, or alleged theft
- Performs all other job related duties as requested
Retail
New York-New York Hotel & Casino
Las Vegas
11.2014 - 01.2016
- Greet and direct customers
- Provide accurate information (product features, pricing and After-sales services)
- Answer customer’s questions about specific products/services
- Conduct price and features comparisons to facilitate purchasing
- Cross-sell products
- Ensure racks are fully stocked
- Manage returns of Merchandise
- Coordinate with Retail Sales Representatives team To provide excellent customer service
- Stay up-to-date with new products/services
Assistant Manager
CAFEMODA Karaoke Bar and Restaurant
Las Vegas
12.2003 - 10.2012
- Assist the General Manager and Owner w/ the restaurant operation
- Lead Security
- Provide security and protection for patrons and employees of Cafe Moda
- Assist club’s patrons and employees that are in need of assistance
- Supervise all other technical issues such as POS system, PC connections, lights, video and sound(DJ) equipment's
- Responsible for club’s lighting and sound system maintenances and upgrades
Customer Service Engineer
National Cash Register (NCR)
Dayton
06.2009 - 10.2011
- Resolved trouble calls, provided installation, maintenance and repairs on POS (Point of Sale) equipment, retail equipment's and other electromechanical equipment at various locations within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
- Hardware maintenance, installation, network management, multi-maintenance and software support
- Responsible for keeping the customer informed of progress and resolution of their issue, ensuring that the customer is informed upon arrival as well as departure to manage expectations and ensure customer understanding and agreement of issues and resolution
- Performed Tier II/III work on products and services of medium-high complexity
- Tier II/III products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25)
Information Technology Specialist (WSOP Lead)
RIO Hotel and Casino
Las Vegas
05.2007 - 08.2009
- Lead I.T Technician Provide information, assistance, training and technical support to end-users regarding the use of computers, networks and related peripheral hardware and software
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Assess severity of issues and categorize and assign accordingly
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in incident resolution
- Identify and learn appropriate software and hardware used and supported by the organization
- Perform remote fixes, including installing and upgrading software, implementing file backups, and configuring systems and applications
- Develop help sheets and frequently asked questions lists for end users
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer workstation performance
- Develop implementation plans and schedules for new computer projects and new hardware installations
- Coordinate, and schedule move, add, and change (MAC)
- Knowledge with AS400, computer imaging and software installation, Micros configuration
Cable Technician, Installer
COMCAST Inc.
Concord
01.2000 - 12.2005
- Performs general installation, support and troubleshooting for data communications network systems at various locations
- Configures and maintains network infrastructure equipment (hubs, switches, media converters, routers, wireless access points, UPS units, etc)
- Installs, supports, and maintains CAT5/5e/6 cabling systems
- Installs, supports and maintains single mode and multimode fiber optic cabling systems
- Responsible for Onsite installation, training and service of various connectivity products which include complete computer systems (CPU, keyboard & mouse), printers, modems, monitors, routers and Bridge solutions
- Establish connectivity via dial-up modem, DSL, or Cable modem effectively train the clients technical and non-technical staff on all Client's Diagnostics Connectivity
Education
High School -
College Park High
Pleasant Hill, CA06.1993
Skills
- Linux
- Vertex
- Microsoft Windows XP
- Microsoft Windows Vista
- Microsoft Windows 7
- Microsoft Windows 2000
- Microsoft Vista
- Apple
- Intel based servers
- Compaq servers
- Apple portables
- Compaq portables
- IBM portables
- Toshiba portables
- HP portables
- Hewlett Packard Printers
- Canon Printers
- Fuji Xerox Printers
- Audio/Visual Equipment
- Audio/Lights Devices
- Wireless Devices
- Security Alarm Devices
- SCR Validators
- Slot Machines
- IGT
- Everi
- Aristocrat
- Light & Wonder
- AGS
- InterBlock
- Microsoft Office Suite
- Microsoft TCP/IP
- Microsoft Exchange
- Symantec Ghost
- Virtual Network Computing
- VOIP
- Pc Anywhere Remote Access
- IPASS Connect
- VPN
- Serato System
- GPS System
- Wireless System
- Table Touch System
- POS System
- Security Alarm System
References
- Jimmy Tongol, 702-678-0041, Harrah’s Hotel & Casino
- Albert Orosco, 702-785-8116, Durango Hotel & Casino
Special Skills
Linux, Vertex, Microsoft Windows XP/Vista/Windows 7, Microsoft Windows 2000, Microsoft Vista, Apple, Intel based servers and PCs, Compaq servers and workstations, Apple, Compaq, IBM, Toshiba, HP portables, Hewlett Packard /Canon/Fuji Xerox Printers, Audio/Visual Equipment, Audio/Lights Devices, Wireless Devices, Security Alarm Devices, SCR Validators, Slot Machines, IGT, Everi, Aristocrat, Light & Wonder, AGS, InterBlock, Microsoft Office Suite, Microsoft TCP/IP on Microsoft Windows, Microsoft Exchange, Symantec Ghost/Imaging, Virtual Network Computing, VOIP, Pc Anywhere Remote Access, IPASS Connect/VPN, Serato System (DJ System), GPS System, Wireless System, Table Touch System, POS System, Security Alarm System
Timeline
Slot Attendant
Arizona Charlie’s Decatur
01.2025 - Current
Slot Technician
Durango Casino & Resort
05.2023 - 10.2024
Service Technician
Cash Cloud
03.2021 - 12.2022
Slots Guest Representatives
MGM Grand Hotel & Casino
11.2017 - 03.2021
Slots Guest Representatives
New York- New York Hotel & Casino
01.2016 - 11.2017
Retail
New York-New York Hotel & Casino
11.2014 - 01.2016
Customer Service Engineer
National Cash Register (NCR)
06.2009 - 10.2011
Information Technology Specialist (WSOP Lead)
RIO Hotel and Casino
05.2007 - 08.2009
Assistant Manager
CAFEMODA Karaoke Bar and Restaurant
12.2003 - 10.2012
Cable Technician, Installer
COMCAST Inc.
01.2000 - 12.2005
High School -
College Park High
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