Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Rita Cheng

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

9
years of professional experience
1
Certification

Work History

Euromonitor International

Senior Account Manager, Trade, Govt & Academics
03.2023 - Current

Job overview

  • Developed and maintained strong working relationships with professionals within assigned territory..
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Key Achievement :

  • Successfully managed a portfolio of key accounts, resulting in a 20% increase in revenue within the first year.
  • Negotiated and closed a high-value contract with a major client, generating over $1 million in new business.

Bupa (Asia) Limited

Partner Account Manager, Partnerships
11.2021 - 01.2023

Job overview

  • Responsible for business planning, channel capacity, recruitment, development, co-marketing and managing channel engagements with different distribution channels, e.g., Bank, Agency and Broker.
  • Provided product training for partner sales teams, ensuring they were well-equipped to sell our offerings effectively.
  • Liaised with external stakeholder and internal departments to provide and gather information enabling customer requirements to be met
  • Supervised a team of three sales support in handling daily sales activities
  • Overall-in-charge of the consultant/sales on boarding and licensing functions

Key Achievement :

  • Developed sales workflow and SOP to external sales channels and internal supporting team
  • Consistent growth of our channels partners YOY and continue to expand market share
  • Set up team protocols to streamline selling procedures and optimize promotion releases.

LexisNexis

Key Account Manager
08.2019 - 11.2021

Job overview

  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
  • Negotiated and finalized deals in accordance with company's contract guidelines and policies
  • Strengthened client relationships through regular communication and effective problem-solving.

Key Achievement:

  • Increased company sales revenue by 120% by creating and utilizing revamped sales protocol
  • Developed new business with existing clients and increased Customer Retention Rate of above 95%

Financial Times

Circulation and Sponsorship Sales Executive
11.2018 - 10.2019

Job overview

Sponsorship & Partnership duties:

  • Engaged with potential clients and advertising agencies for sponsorship sales
  • Built relationship with C-suit customer and presented proposals to corporate decision makers
  • Derived revenue through sales of sponsorship program into Airlines, Airline lounges, Private clubs and Events
  • Identify main conference, seminars and exhibitions where paid copies of FT and co-branding partnerships

Key Achievement :

  • Expanded partnerships with new channels including Startup, Fintech, Luxury Sports Brands and Auction House
  • Executed a size of 50 people private event for VIP and business partners

Bank of Communications (Hong Kong) Limited

Brand Specialist, Brand Management
06.2017 - 10.2018

Job overview

  • Implementation of events from planning, recruiting exhibitors/visitors, liaison with business partners and media, on-site management to post-event evaluation: BOCOM Financial Seminar
  • Responsible for writing, editing, translating and proofreading marketing communication and promotional materials, e.g. leaflets, newsletters etc
  • Assisted budget control, workflow and prepared relevant report for management review

Key Achievement:

  • Directed and executed a size of 360 people BOCOM Financial Seminar in Conrad Hong Kong
  • Forged effective and professional relationships, that lead to integrate new clients and increase brand engagement

Village Holdings Insurance

Assistant Manager
01.2015 - 05.2017

Job overview

  • Collaborated with the management team to developed strategic plans for business growth and improvement.
  • Supported sales presentations by assembling quotations, proposals, demonstration and product capability booklets; compiling accounts and competitor analyses
  • Introduced new products or services, increased marketing activities and improved customer service to drive sales.

Key Achievement :

  • Developed new Business with existing clients and maintain Customer Retention Rate of above 95%

Education

De Montfort University
UK

Bachelor of Arts from BA (Hons) Public Administration And Management

University Overview

BA (Hons) Public Administration and Management

Skills

  • Territory Management
  • Database Management
  • Client Relationship building
  • stakeholder management
  • Brand Management
  • Partnership Development
  • MS Office, Excel, PowerPoint
  • CRM Systems

Certification

  • Project Management Professional (PMP)

  • Japanese Language Proficiency - Level 4

  • HKU SPACE Diploma in Legal Studies

  • IIQE Paper 1,2,3

  • Dale Carnegie Course

Timeline

Senior Account Manager, Trade, Govt & Academics
Euromonitor International
03.2023 - Current
Partner Account Manager, Partnerships
Bupa (Asia) Limited
11.2021 - 01.2023
Key Account Manager
LexisNexis
08.2019 - 11.2021
Circulation and Sponsorship Sales Executive
Financial Times
11.2018 - 10.2019
Brand Specialist, Brand Management
Bank of Communications (Hong Kong) Limited
06.2017 - 10.2018
Assistant Manager
Village Holdings Insurance
01.2015 - 05.2017
De Montfort University
Bachelor of Arts from BA (Hons) Public Administration And Management
Rita Cheng