Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
Honorsandawards
Timeline
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Rita Tsang

Hong Kong

Summary

I have a solid background in business administration and extensive administrative experience gained from several managerial roles in the food and beverage industry.

Skilled in document preparation, communication, and customer relation. Highly organized and detail-oriented, with a proven track record in overseeing operations, managing schedules, and ensuring compliance with company policies.


I also have a proven track record of launching and managing food and beverage businesses. I have helped transformed underperforming businesses, and made them profitable quickly. I launched Snack Baby Gelato & Drinks in HK. I took charge of all their Office administration duties. I helped conceive of the project, and designed and implemented its business and operations strategy.


Overview

8
8
years of professional experience

Work History

Chief Of Staff - Contract

Snack Baby Ltd.
04.2024 - 10.2024
  • Managed all back of house operations, including HR, legal, accounting, administrative matters; and set up a standard operating procedure for each of those matters
  • Successfully launched Snack Baby Gelato & Drinks from the group up in a timely manner
  • Successfully lowered labour costs from around 33% to around 28% within 3 months
  • Successfully kept food and beverages costs to below 20%
  • Caused profit margins to increase to over 30% within 3 months
  • Helped develop Snackbaby's current and future business strategy
  • Supported front of house operations

Regional Manager

BB Hospitality
01.2019 - 02.2024
  • Proficient in overseeing multiple locations, ensuring efficient operations and managing diverse teams to achieve organisational goals.
  • Budgeting, forecasting, and financial analysis to optimise profitability.
  • Identifying growth opportunities and building strategic partnerships through regional strategies.
  • Identifying issues and develop actionable solutions.
  • Making sound decisions quickly, balancing short-term needs with long-term goals.
  • leading teams, inspiring collaboration, and driving performance.

General Manager - 'OHANA Tiki Lounge

BB Hospitality
08.2017 - 12.2018

Head of Mixologist

LVMH - Ce La Vi
06.2016 - 07.2017

Education

A-Level Graduation -

Skills

  • Business Administration
  • General Management
  • Business development
  • Financial Performance
  • Leadership
  • Interpersonal Skills
  • Problem solving
  • Communication
  • Critical Thinking
  • Resilience

Accomplishments

  • Built the entire business administration system from the ground up for Snack Baby Gelato & Drinks
  • Rose to a management role within 2 years of solid work experience gained from a junior position in the Food and Beverage industry
  • Successfully scaled and managed BB Hospitality from 2 venues to 4
  • Managed a team of over 30 people
  • Won Championship of Hendrick’s Competition when I was a bartender
  • Nominated HK top 40 Bartender as a mixologist


Languages

English
Fluent in spoken and written
Cantonese
Fluent in spoken and written
Mandarin
Fluent in spoken and written

Hobbies and Interests

  • Active Crossfitter
  • Hyrox Athlete

Honorsandawards

  • 2018, Grand Opening Guest Mixologist, Folio Bangsar in KL
  • 2017, Nominated HK Top 40 Bartender
  • 2017, Guest Mixologist, Hennessy Declassified in KL
  • 2017, Guest Mixologist, Locker & Loft in KL
  • 2017, Guest Mixologist, Rabbit Hole in BKK
  • 2016, 1st Runner Up of Giffard Cocktail Competition, HK Region
  • 2016, 2nd Runner up Of Cointreau Queen Competition, HK Region
  • 2016, Hendrick's Competition Judge, ShangHai region
  • 2016, Guest Mixologist, Union Trading Company in SH
  • 2015, HK Champion of Hendrick's Competition

Timeline

Chief Of Staff - Contract

Snack Baby Ltd.
04.2024 - 10.2024

Regional Manager

BB Hospitality
01.2019 - 02.2024

General Manager - 'OHANA Tiki Lounge

BB Hospitality
08.2017 - 12.2018

Head of Mixologist

LVMH - Ce La Vi
06.2016 - 07.2017

A-Level Graduation -

Rita Tsang