Excel, Pivot Table
Rick Leung
Shatin,NST
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in logistics industry with over 19 years of experience and reputation for resolving problems and improving customer satisfaction.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customs Clearance Supervisor
DHL Aviation Hong Kong Ltd
Hong Kong
02.2011 - Current
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Developed team communications and information for meetings.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked with global customers to understand needs and provide excellent service.
- Carried out day-day-day duties accurately and efficiently.
- Resolved clearance problems, improved operations and provided exceptional service.
- Supervised work of contracted employees to keep on task for timely completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistance Operations Supervisor
"K" Line Logistics (Hong Kong) Ltd
Hong Kong
08.2002 - 02.2011
- Managed team of 15 employees, provide on-job training, and professional growth of employees.
- Monitor import shipment including to clearance process in Hong Kong International Airport.
- Support warehouse activities to ensure shipments inventory in good condition.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed team communications and information for meetings.
- Received and processed stock into inventory management system.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Participated in team-building activities to enhance working relationships.
Education
Advanced Diploma in Business - Human Resources Management
Hong Kong Baptist University
Hong Kong 04.2012 - 04.2014
Professional Diploma - Human Resources Management
Hong Kong Baptist University
Hong Kong 04.2012 - 04.2014
Bachelor of Arts - Business Management
University of Sunderland
United Kingdom 08.2014 - 08.2016
Skills
Clearance management
Customs regulations compliance
Supervisory training
Supervisory experience
Clearance monitoring
Customs documentation
Software
Power Point
Word
Timeline
Bachelor of Arts - Business Management
University of Sunderland
08.2014 - 08.2016
Advanced Diploma in Business - Human Resources Management
Hong Kong Baptist University
04.2012 - 04.2014
Professional Diploma - Human Resources Management
Hong Kong Baptist University
04.2012 - 04.2014
Customs Clearance Supervisor
DHL Aviation Hong Kong Ltd
02.2011 - Current
Assistance Operations Supervisor
"K" Line Logistics (Hong Kong) Ltd
08.2002 - 02.2011