RICHARD Venezuela
Cainta,Rizal
Summary
Entrepreneurial professional offering progressive experience in sales-closing and operations leadership. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Business Owner
CGVenezuela Enterprises
Cainta, Rizal
03.2012 - Current
- Maintained relationships with existing customers and cultivated new customer leads for more than 10 years.
- Developed and implemented strategic business plans to increase company profitability.
- Prepared and delivered sales presentations.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Resolved customer complaints promptly and effectively.
- Oversee the daily operations of the organization and ensure compliance with applicable laws and regulations.
- Managed executive team members to ensure successful execution of projects in a timely manner.
- Maintained open communication channels between departments to maximize efficiency and productivity.
- Directed long-term research initiatives to identify new markets for growth opportunities.
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
- Facilitated board meetings and provided leadership guidance to senior management.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Analyzed market trends and customer data to inform decision-making processes.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Reviewed current systems and processes regularly for potential improvements or upgrades.
- Developed strategies for improving customer service standards throughout the company.
- Hired, trained, and mentored staff members to maximize productivity.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging garment trends.
- Hired, trained, and mentored sales and marketing staff dedicated to employing social media as a marketing strategy and other SEO techniques and metric sources.
Activity Assistant / Elderly Caregiver
Mattison Crossing Home Assisted Living Facility
Freehold, New Jersey
01.2011 - 07.2011
- Assisted in the planning and implementation of activities for residents.
- Performed clerical duties such as filing, copying, and data entry.
- Provided assistance to residents with physical limitations during recreational activities.
- Conducted one-on-one activities with residents who require special attention.
- Developed individualized programs for each resident based on their interests and abilities.
- Participated in facility meetings to discuss resident needs, goals, and progress towards those goals.
- Maintained records of attendance at all scheduled activities.
- Encouraged participation from residents who are reluctant to join in group activities.
- Assessed the overall quality of life of each resident through observation during daily activities.
- Facilitated group discussions around current events or other relevant topics.
- Helped organize special events such as birthday parties or holiday gatherings.
- Monitored resident behavior during recreational activities to ensure safety.
- Provided feedback on how well a particular activity was received by the participants.
- Implemented strategies that encourage socialization among residents.
- Updated facility schedule and related records.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Supervised and coordinated work activities of personnel.
- Conferred with management to discuss and resolve participant complaints.
- Met with staff to discuss rules, regulations and work-related problems.
- Managed daily operations of recreational facilities.
- Laundered clothing and bedding to prevent infection.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Recognized emergencies and notified paramedics and family members.
Elderly Caregiver
Private Family
Los Angeles, California
02.2009 - 06.2009
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Provided companionship and emotional support to elderly clients.
- Assessed client's needs and developed individual care plans accordingly.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Transported clients to doctor appointments or other necessary outings.
- Communicated effectively with family members on progress of client's health condition.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Maintained accurate records of services provided for each client.
- Responded quickly in emergency situations in a calm manner.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Improved patient outlook and daily living through compassionate care.
- Engaged with patients and families to provide emotional support and daily living instruction.
Hotel Front Desk Receptionist
Holiday Inn Express Van Nuys
Los Angeles, California
02.2006 - 04.2006
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Responded to customer complaints and addressed issues promptly and professionally.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
Security Officer
Allied Universal
Los Angeles, California
11.2005 - 04.2006
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Monitored premises and recorded activity in daily officer reports.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Marketing Manager
8th Avenue International Corporation
Quezon City, Manila
06.2002 - 08.2003
- Organized trade shows and exhibitions to promote brand awareness.
- Coordinated with external vendors to produce promotional items such as t-shirts and mugs.
- Maintained relationships with key customers through regular communication.
- Supervised a team of junior marketers in executing various projects.
- Worked with management team to oversee and monitor marketing strategy.
- Prepared and sent proposals to prospective clients.
Elderly Caregiver
Private Family
Los Angeles, California
01.2001 - 07.2001
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Assessed client's needs and developed individual care plans accordingly.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Transported clients to doctor appointments or other necessary outings.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Communicated effectively with family members on progress of client's health condition.
- Maintained accurate records of services provided for each client.
- Participated in continuing education courses to stay current on best practices for elder care.
- Developed strong relationships with clients based on trust and respect.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Improved patient outlook and daily living through compassionate care.
Education
Some College (No Degree) - Bachelor of Science in Early Education
University of The Philippines
Diliman Quezon CitySkills
- Marketing and Advertising
- Energetic self-starter
- Goal Setting
- Exceeds sales goals
- Sales Strategies
- Sales expertise
- Customer Relationship Building
- Systems Organization
- Solution Innovation
- Staff Management
- Operations Management
- Digital Marketing
- Problem-Solving
- Client Engagement
- Client Relationship Management
- Multitasking
- Employee Motivation and Performance
- Deal negotiation
Timeline
Business Owner
CGVenezuela Enterprises
03.2012 - Current
Activity Assistant / Elderly Caregiver
Mattison Crossing Home Assisted Living Facility
01.2011 - 07.2011
Elderly Caregiver
Private Family
02.2009 - 06.2009
Hotel Front Desk Receptionist
Holiday Inn Express Van Nuys
02.2006 - 04.2006
Security Officer
Allied Universal
11.2005 - 04.2006
Marketing Manager
8th Avenue International Corporation
06.2002 - 08.2003
Elderly Caregiver
Private Family
01.2001 - 07.2001
Some College (No Degree) - Bachelor of Science in Early Education
University of The Philippines
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