Richard Li

Using my experience in kickboxing over 20 years, and involvement in body building competition and personal training in my former companies, I continue to train clients remotely, ensuring 100% client retention

• Educate clients on proper exercise techniques, reducing risk of injury during workouts.
• Improve client fitness levels by developing personalized workout plans and monitoring progress.
• Raise awareness and interest in sports and fitness by conducting workshops.

I decided to uptake work outside my familiar field to expand and develop skills.

• Contribute ideas during brainstorming sessions with marketing team members, fostering a collaborative environment.
• Create browse-able content and ensuring the functionality of a sourcing website for a Chinese company to be launched in the future.
• Communicate with web developers on technical issues to be fixed.
• Negotiate possible upgrades of the website within limited budget offered by the client.
• Research other sourcing websites to optimize the browsing and shopping experience of future online customers on the website.

This gym is a service-oriented gym that opened Feb 2023 aiming to provide top-notch quality experience to suit the needs of clients.

• Trained over 100 clients in 1-to-1 setting and engaged in upselling of other services in the gym over 2 years.
• Regularly trained 40 patrons once a week over 2 years.
• Led once a month group training sessions in a 'Sport Day' setting of over 90 participants with special needs over 8 months.
• Proactively implemented the use of visual printouts as instructions to smoothly run group sessions of over 100 participants with impaired mobility to ensure fun and safety.
• Upheld daily utmost standard of the gym premise by overseeing proper functioning of the equipment, need for repair and actively de-rusting of metal parts.
• Taught first-time users the proper use and safety of the equipment.
• Regularly participated in and trained for competitions and to update my portfolio and knowledge of training methods in the fitness industry.
• Assisted in setting up the gym upon opening and coordinated its layout to present a welcoming and exciting outlook to potential clients.

Thai Dao is a Thai restaurant by the sea in Sai Kung that serves high-end authentic cuisine, boasting a total of 20,000 square feet area.

• Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
• Provided exemplary service to guests in a high-end restaurant setting, including recommending wine pairings and making menu suggestions.
• Assisted in maintaining inventory levels, ensuring adequate stock for optimal restaurant operations.
• Upheld high-end standard of dining experience by maintaining hygiene standard, upbeat attitude and delivering dishes correctly to customers, and ad-hoc duties.
• Took orders from diners and make sure theses enter the computer system correctly to ensure smooth interdepartmental operation.
• Collected payment by cards and ensure the correct amount.

Beans Cafe follows a strict protocol of serving customers and high standard of training new staff.

• Translated, proofread and edited text translated from Chinese to English for promotional use.
• Maintained knowledge of seasonal menus and specials, as well as dietary restrictions and preferences of guests.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Arranged seating for customers to avoid a cramped sensation in their dining experience.
• Arranged dishes to be made and served according to the timing of the course.
• Promotion and upselling of seasonal drinks and products.
• Beans Cafe follows a strict protocol of serving customers and high standard of training new staff.

• During the pandemic I took initiative to set up fitness and kickboxing classes, during which I used Social Media such as IG for promoting and attained professional qualification as a personal trainer (NASM).
• Create promotional materials to be posted on Social Media such as Facebook and Instagram.
• Researched and set up outdoor classes when gyms were closed down, successfully replicating indoor gym experience.
• Gathered gym equipment suitable for logistics, such as battle ropes, kettlebells and resistance bands and ensure clients receive benefits as they would in from an indoor gym.
• Sourced equipment to keep operation cost-effective.

A high-end, family-run karate school with over 150 active students of all age groups in London.

• Recorded attendance of students and ensure students meet the required attendance rate to take part in exams.
• Reviewed and structured assessment criteria for exams and promotion.
• Coached new students by breaking down techniques into simple moves.
• Led group classes and ensure high-quality learning experience of students and clients, aiming to retain existing clients using fun classes and create prospects through word-of-mouth marketing.
• Regularly participated in competitions to maintain fitness and teaching quality.
• Set up, conducted and held stay-home video classes during the pandemic.
• A high-end, family-run karate school with over 150 active students of all age groups in London.

MyLunchbox was a startup company that catered lunch menu to designated office workers.

• Designed the menu catered for white-collar office workers and the recipe of foods and drinks.
• Searched and catalogued potential business partners, such as cutlery providers and food wholesalers.
• Managed company website, present food order option according to availability of menu foods.
• Delivered lunch boxes to customers.
• Sourced cutlery and packaging materials from various providers.
• Screened and interviewed recruits, and ad-hoc duties.
• MyLunchbox was a startup company that catered lunch menu to designated office workers.

During my time at AIA, I was immersed in a fast-paced work environment, achieved knowledge of the financial world and sales techniques, learned office culture and discipline.

• Compiled prospect and client list through cold-call and promotion booths.
• Created client relationships through sales of various insurance and financial products.
• Handled paperwork of clients and submission to the back office.
• Maintained relationship with clients for retention and upselling.
• During my time at AIA, I was immersed in a fast-paced work environment, achieved knowledge of the financial world and sales techniques, learned office culture and discipline.