Riccardo Baldini

• Implemented and developed customer service training processes.
• Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
• Collaborated with team members to help expand marketing channels.
• Helped with planning and hosting of marketing events.
• Contributed to mock-ups, email campaigns, and social media content.
• Practiced search engine optimization to maximize efforts in creating brand awareness.
• Performed office administrative duties to enhance team cohesiveness.
• Assisted in creating written, video, and image content for marketing channels.
• Researched interesting and relevant content to capture interest and improve site traffic.

• Assisted team with operational policies and procedures to drive services.

• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.

• Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

• Greeted customers and clients to create welcoming atmosphere.