Rhea Czianelle Limo
Customer Service Representative
Paranaque City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix
10.2024 - 04.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Clerk Assistant Manager
JGO MART
05.2024 - 07.2024
- Resolved customer issues efficiently, fostering goodwill and promoting positive brand reputation.
- Contributed to store success by assisting in the hiring, training, and mentoring of new employees.
- Assisted customers in locating items, offering product knowledge, and facilitating purchasing decisions for increased satisfaction levels.
- Maximized profitability by implementing strategic pricing strategies and promotional campaigns.
Education
HRM -
Olivarez College
Dr Arcadio Santos Ave, Parañaque, 1700 Metro Manil 04.2001 -
High School Diploma -
Paranaque National High School Main
8155 Dr Arcadio Santos Ave, Parañaque, 1700 Metro 04.2001 -
Computer Literate -
St. Paul College
432 Quirino Ave, Parañaque, 1700 Metro Manila 04.2001 -
Skills
Product knowledge
Adaptability and flexibility
Active listening
Digital Literacy
Relationship Building
Problem Solving
Timeline
Customer Service Representative
Concentrix
10.2024 - 04.2025
Sales Clerk Assistant Manager
JGO MART
05.2024 - 07.2024
HRM -
Olivarez College
04.2001 -
High School Diploma -
Paranaque National High School Main
04.2001 -
Computer Literate -
St. Paul College
04.2001 -
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