Retchie Rocha
Senior Technician/ Product And Technical Specialist
Pasig
Summary
Dynamic Technical Product Specialist with a proven track record at ASSA ABLOY Philippines Inc., excelling in customer support and product strategy. Enhanced usability through rigorous testing and improved onboarding, leading to increased customer retention. Known for outstanding interpersonal skills and effective problem-solving, ensuring seamless product launches and exceptional client satisfaction.
Developed skills in fast-paced technical environment, encompassing product management and customer interaction. Demonstrates ability to understand complex technical details and communicate them effectively. Looking to transition into new field where these transferable skills can be utilized to drive success and innovation.
Experienced with product lifecycle management, technical support, and customer relations. Utilizes analytical skills to identify and resolve complex technical issues. Track record of enhancing product performance and user satisfaction through effective collaboration and communication.
Overview
15
15
years of professional experience
Work History
Technical Product Specialist
ASSA ABLOY Philippines Inc.
01.2025 - Current
- Enhanced product usability by conducting thorough testing and providing detailed feedback to development teams.
- Developed comprehensive user guides for seamless onboarding experiences, increasing customer retention rates.
- Streamlined communication between departments, facilitating smooth product launches and updates.
- Provided exceptional customer support, resolving complex technical issues quickly and effectively.
- Assisted with demonstrations for Smart locks and door hardware accessories to showcase functionality.
- Continually expanded knowledge of Smart locks and door hardware product line.
- Researched product's technical specifications and accurately communicated information.
Senior Technician
ASSA ABLOY Philippines Inc.
07.2021 - Current
- Completed preventive maintenance on set schedules.
- Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Installed new systems and parts with efficient approach.
Installation and Service Technician
Gawa at Kalinga Rendering Service With ASSA ABLOY
09.2013 - 07.2021
- Provided exceptional customer support by addressing inquiries related to product functionality, troubleshooting guidelines, and warranty claims in a timely manner.
- Managed equipment inventory, ensuring the availability of necessary parts and supplies for timely installations and repairs.
- Elevated operational efficiency by utilizing advanced diagnostic tools to quickly identify system issues and implement effective solutions.
- Maintained a clean and organized workspace, adhering to company guidelines for safety and professionalism at all times.
- Demonstrated expertise in a wide range of technical systems, allowing for seamless integration into diverse work environments.
- Developed customized solutions for unique client challenges within the scope of available technology offerings.
- Improved client relationships through clear communication regarding expectations, project timelines, and potential issues during installations or repairs.
- Enhanced customer satisfaction by efficiently installing and servicing various technical equipment.
Furniture Installer
Roche Bobois
11.2011 - 06.2012
- Maintained a clean and organized workspace throughout each project, minimizing disruption to clients'' living or working environments.
- Reviewed installation plans with senior installation personnel to install product to meet space plans.
- Assisted customers with product selection based on their specific needs and preferences, leading to increased sales revenue for the company.
- Inspected furniture for proper operation by checking assembly directions.
- Conducted thorough post-installation inspections to guarantee proper assembly and functionality of furniture items.
- Enhanced customer satisfaction by efficiently assembling and installing various types of furniture in homes and offices.
- Inspected and documented products for damage and quality prior to installation or delivery.
- Disassembled broken and defective furniture and equipment to facilitate repair.
Sales Associate
Dwell Furniture Inc,
06.2010 - 10.2011
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
No Degree - Electrical Technology
Capellan Institute of Technology
Pasig City, Philippines 04.2001 -
Skills
Product strategy
Product roadmapping
Customer support
API
Technical training
Technical sales
Customer feedback
Software testing
Customer engagement
High technical skills
Sales support
Outstanding interpersonal skills
Product demonstrations
Sales expertise
Product training
Excellent positive attitude
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Multitasking
Multitasking Abilities
Timeline
Technical Product Specialist
ASSA ABLOY Philippines Inc.
01.2025 - Current
Senior Technician
ASSA ABLOY Philippines Inc.
07.2021 - Current
Installation and Service Technician
Gawa at Kalinga Rendering Service With ASSA ABLOY
09.2013 - 07.2021
Furniture Installer
Roche Bobois
11.2011 - 06.2012
Sales Associate
Dwell Furniture Inc,
06.2010 - 10.2011
No Degree - Electrical Technology
Capellan Institute of Technology
04.2001 -