Gamu Mtangi
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Founder
FEEN Organisation
10.2019 - Current
- Created organization's mission and vision statements for use by employees.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Managed senior-level personnel working in marketing and sales capacities.
- Defined clear targets and objectives and communicated to other team members.
Intern
Crown Plaza Hotels & Resorts
07.2016 - 02.2017
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved service-related problems and documented actions in system.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Master of Science - Computer Science
University of Hertfordshire
UK09-2025
Bachelor of Arts - Hospitality (International Hotel Management)
Zhejiang Gongshang University
Hangzhou, China06-2018
Skills
- Team leadership
- Entrepreneurial leadership
- Project management
- Front office operations
- Guest relations management
- Front office staff
- Hospitality
- Concierge service
- Customer service
- Check-ins and check-outs
- Event planning
Certification
- Google Project Management Professional Certificate - 2023
- Microsoft Digital Literacy - Computer Basics -2018
COMPETENCES
- Python Programming Language
- Database Design and Management
- Agile Project Management
- Oracle SQL
- Operating Systems (IOS, Linux, Windows)
Languages
Chinese (Mandarin)
Intermediate
B1
English
Advanced
C1
Shona
Proficient
C2
HONOURS AND AWARDS
• 3rd Price University Dean Scholarship Award 2017
• Best Overall Hotel Management Student Class of 2018
• Selected for the Alibaba Women She Made Conference 2019
ACTIVITIES
- President of International Hotel Management Students Committee 2015 - 2018
- Meixing Zhejiang Dance Competition 2015
- G20 Opening Ceremony Dance Show
- Hiking for Charity (Crowne Plaza) 2017
- Founded the FEEN Organisation 2019
- Association of International Students (HoD Sports) 2015 - 2017
Responsible for:
- Sino Foreign Relations 2017 Exchange Students Tour
- Planning Wushu Cultural Activities
- Planning The University 35th Annual Sports Meeting
Timeline
Founder
FEEN Organisation
10.2019 - Current
Intern
Crown Plaza Hotels & Resorts
07.2016 - 02.2017
- Google Project Management Professional Certificate - 2023
- Microsoft Digital Literacy - Computer Basics -2018
Master of Science - Computer Science
University of Hertfordshire
Bachelor of Arts - Hospitality (International Hotel Management)
Zhejiang Gongshang University
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