Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative
REINA TEMONIO

REINA TEMONIO

Summary

A flexible, team player, strongcustomer service orientation andability to interface with all levelsof the organization and externalcustomers. I have the ability toencourage others and buildstrong work ethics. The qualitiesthat I hold are confidence,honesty, flexibility, respect andvalue for others. I have the abilityto lead activities to enhancesocial development of individuals.. I ensure client's right to privacyand maintained confidentiallywhile working with client files

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Bell Scheduler

Quantrics Enterprises
08.2022 - Current
  • Creates Schedule for partners based on Forecast provided in timely manner.
  • Manages Vacation Requests, Vacation Mailbox and Vacation Bids from internal and external vendor partners.
  • Responsible for coding all offline activities related to continuous training and vacation utilizing IEX.

Case Manager (DRT)

QUANTRICS ENTERPRISE
01.2021 - 08.2023

Managed priorities in constant changingenvironment.
Responsible for quality/ production of datareports compiled by call center reps.
Assisted agents with questions and kept agentsup to date on process changes and companyupdates.

Technical Support

CONCENTRIX
01.2020 - 01.2021
  • Diagnose and troubleshoot any issues related to a product and residential services
  • Provide instructions for common tasks such as setting up an account or installing software.

Education

Bachelor of Science - Architecture

EARIST
Manila
06.2019 - 03.2020

Marikina Polytechnic College
Marikina
06.2017 - 05.2019

High School Diploma -

Mambugan National Highschool
06.2013 - 03.2017

Skills

Maintain attentiveness to customer’s needs; initiatessteps that will comply with their requirements to meetand exceeds their expectations

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Additional Information

PERSONAL DETAILS


Age : 22

Birthdate: April 28, 2000

Gender: Female

Civil Status: Single

Nationality: Filipino

Birthplace: Zamboanga Del Sur

Timeline

Bell Scheduler

Quantrics Enterprises
08.2022 - Current

Case Manager (DRT)

QUANTRICS ENTERPRISE
01.2021 - 08.2023

Technical Support

CONCENTRIX
01.2020 - 01.2021

Bachelor of Science - Architecture

EARIST
06.2019 - 03.2020

Marikina Polytechnic College
06.2017 - 05.2019

High School Diploma -

Mambugan National Highschool
06.2013 - 03.2017

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REINA TEMONIO