REINA TEMONIO
Summary
A flexible, team player, strongcustomer service orientation andability to interface with all levelsof the organization and externalcustomers. I have the ability toencourage others and buildstrong work ethics. The qualitiesthat I hold are confidence,honesty, flexibility, respect andvalue for others. I have the abilityto lead activities to enhancesocial development of individuals.. I ensure client's right to privacyand maintained confidentiallywhile working with client files
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Bell Scheduler
Quantrics Enterprises
08.2022 - Current
- Creates Schedule for partners based on Forecast provided in timely manner.
- Manages Vacation Requests, Vacation Mailbox and Vacation Bids from internal and external vendor partners.
- Responsible for coding all offline activities related to continuous training and vacation utilizing IEX.
Case Manager (DRT)
QUANTRICS ENTERPRISE
01.2021 - 08.2023
Managed priorities in constant changingenvironment.
Responsible for quality/ production of datareports compiled by call center reps.
Assisted agents with questions and kept agentsup to date on process changes and companyupdates.
Technical Support
CONCENTRIX
01.2020 - 01.2021
- Diagnose and troubleshoot any issues related to a product and residential services
- Provide instructions for common tasks such as setting up an account or installing software.
Education
Bachelor of Science - Architecture
EARIST
Manila 06.2019 - 03.2020
Marikina Polytechnic College
Marikina 06.2017 - 05.2019
High School Diploma -
Mambugan National Highschool
06.2013 - 03.2017
Skills
Maintain attentiveness to customer’s needs; initiatessteps that will comply with their requirements to meetand exceeds their expectations
Highly responsible and reliable in delivering accurateresults despite challenges
Positive attitude, pro-active and self-motivated; maintainalertness on opportunities for service enhancement;endeavors to continually improve quality work
Eager and willing to learn new development in the fieldAssume responsibility for and are held accountable foraccurate results
Team player with leadership working skills
Performs other duties that maybe assigned to, orrequired of the job
Additional Information
PERSONAL DETAILS
Age : 22
Birthdate: April 28, 2000
Gender: Female
Civil Status: Single
Nationality: Filipino
Birthplace: Zamboanga Del Sur
Timeline
Bell Scheduler
Quantrics Enterprises
08.2022 - Current
Case Manager (DRT)
QUANTRICS ENTERPRISE
01.2021 - 08.2023
Technical Support
CONCENTRIX
01.2020 - 01.2021
Bachelor of Science - Architecture
EARIST
06.2019 - 03.2020
Marikina Polytechnic College
06.2017 - 05.2019
High School Diploma -
Mambugan National Highschool
06.2013 - 03.2017