Surfing the internet and reading books
Rebecca Serwaa
Marketer
Cangzhou
Summary
Proven in enhancing customer satisfaction and boosting sales, my tenure at Melcom Nkawkaw showcased my ability to cultivate strong client relationships and resolve complaints swiftly. Skilled in teamwork and problem-solving, I increased brand awareness significantly through targeted social media strategies.
Overview
6
6
years of professional experience
Work History
Retail Cashier (PT)
Nyameye Cosmetics
Kumasi
11.2020 - 01.2022
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
Sales Officer (PT)
Melcom Nkawkaw
05.2018 - 02.2020
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about products.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Marketing Assistant (FT)
Djei Enterprise
Kumasi
08.2015 - 04.2017
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Boosted sales performance by assisting in the creation of persuasive marketing materials, such as shoes materials.
Education
Bachelor of Education - Computer Science
University of Cape Coast
Cape Coast 04.2001 -
TEFL -
TEFL Professional Development (Online)
United Kingdom 01.2024 - 04.2024
High School Diploma -
INTI College
Kumasi 06.2018 - 08.2018
Skills
Maintaining store appearance
Store Cleaning
Teamwork and Collaboration
Customer Service
Problem-Solving
Interests
Referee
Mrs Diana D. Adjei
CEO Djei Enterprise
Kumasi Ghana
Tel:+233244836298
Mr. Solomon Yaw Asante
Manager Melcom Nkawkaw
Tel:+2330343122491
Email:nkawkaw@melcomghgroup.com
Timeline
TEFL -
TEFL Professional Development (Online)
01.2024 - 04.2024
Retail Cashier (PT)
Nyameye Cosmetics
11.2020 - 01.2022
High School Diploma -
INTI College
06.2018 - 08.2018
Sales Officer (PT)
Melcom Nkawkaw
05.2018 - 02.2020
Marketing Assistant (FT)
Djei Enterprise
08.2015 - 04.2017
Bachelor of Education - Computer Science
University of Cape Coast
04.2001 -
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