Rea Lanie Villaluz
Office Administrator
San Mateo
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized simultaneous office functions and direct administrative personnel to meet needs of the company particularly the big boss. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Overview
16
16
years of professional experience
Work History
Secretary
Arch. Jonathan Gan + Associates
Quezon City, Philippines
02.2007 - 12.2013
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Conducted research to support decision-making processes, providing valuable information for management decisions.
- Contributed to improved workplace culture by initiating team-building activities and morale-boosting events.
- Trained junior staff members in proper protocols and procedures to maintain consistency across organization.
- Managed budget tracking and expenses, optimizing resource allocation and cost savings.
- Maintained accurate client records by updating database information regularly.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Secretary
Social Weather Station
Quezon City, Philippines
02.2011 - 12.2011
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed filing system, entered data and completed other clerical tasks.
Sales Associate
Buy & Sell Advertising Company
Ortigas Ext., Pasig City, Philippines
03.2002 - 12.2006
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Built relationships with customers to encourage repeat business
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates
- Listened to customer needs and desires to identify and recommend optimal products
- Provided positive first impressions to welcome existing, new, and potential customers
Secretary
MVR Trading
Quezon City, Philippines
04.1998 - 01.2002
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Collaborated with cross-functional teams on special projects to achieve successful outcomes within deadlines.
- Conducted thorough research on industry trends or competitor activities that informed strategic decision-making processes.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Entered data into system and updated customer contacts with information to keep records current
- Managed filing system, entered data and completed other clerical tasks
- Handled daily scheduling tasks and provided administrative support for entire department
- Assisted coworkers and staff members with special tasks on daily basis
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Provided clerical support to company employees by copying, faxing, and filing documents
- Increased staff productivity with efficient meeting coordination and streamlined agenda preparation
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients
Education
Diploma in Computer Secretarial - Diploma in Computer Secretarial
University of Rizal System
Rodriguez, Rizal, Philippines 04.2001 -
Skills
Organizational Skills
Facilities Maintenance
Report Writing
Team Leadership
Goal Setting
Reliability
Phone and Email Etiquette
Office Administration
Staff Scheduling
Document Preparation
Documentation and Recordkeeping
Multitasking and Organization
Timeline
Secretary
Social Weather Station
02.2011 - 12.2011
Secretary
Arch. Jonathan Gan + Associates
02.2007 - 12.2013
Sales Associate
Buy & Sell Advertising Company
03.2002 - 12.2006
Diploma in Computer Secretarial - Diploma in Computer Secretarial
University of Rizal System
04.2001 -
Secretary
MVR Trading
04.1998 - 01.2002