Summary
Overview
Work History
Education
Timeline
Generic

Raymond Tsang

Due Diligence And Client Management Professional

Summary

9 years of experience in KYC, Client & Stakeholder Management in which 6 years in HSBC GB&M covering FIs, Local Large Corporate customers. Proficient in keeping an eye on improving processes to improve efficiency and the bottom line. A dedicated team player with excellent work ethic and time management skills evidenced by successful management experience. Strong analytical and data management skills improve company production processes.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Quality Checker Team Lead

UOB Hong Kong
06.2022 - Current
  • Engage with legal compliance team and initiate process change to enhance the efficiency of the team
  • Streamline the PEP decision tree, Manual Search requirement and responsible to conduct AML Control Self Test on behalf of the department
  • Digest the policy update from Group (Singapore) and provide necessary AML training to colleague in the bank
  • Lead a QA team of 5 whom perform quality checking of KYC documents, KYC profile, adverse news escalation etc
  • Perform quality check on BAU cases and act as SME to provide assistance to the team member
  • Resolved problems, improved operations and provided exceptional service to front office
  • Managed time efficiently in order to complete all tasks within deadlines.

Vice President II - GTRF Business Development

HSBC
01.2022 - 06.2022
  • Responsible to manage Global Banking Clients - FI for their trade finance and structured trade finance requirements.
  • Initiate, drive and close multiple over USD100m FI re-finance deals with Chinese FIs (Bocom, BOC, ICBC etc), Korean FIs and India FIs
  • Boost the portfolio asset from USD1.8bn to USD 3bn
  • Handle difficult scenario, identify the client's issues, analyze pricing & market information and provided best fit sales plan to client


Priority Client Manager

LLC, HSBC GB&M
06.2020 - 12.2021
  • Act as global centralized contact point of onboarding for Local Large Corporate’s priority client e.g. New World Development, Great Eagle, Swire, SHK etc;
  • Responsible for coordinating the onboarding across different sites, region for all products lines including Syn Loan, Guarantee, Trade Finance, GM, DCM and ECM from initiation to completion timely;
  • Take the end-to-end ownership for client life cycle including client outreach, KYC, account set up, legal document check & settlement;
  • Manage key stakeholder both internally and externally. Ensure transparency and provide regular update on weekly tracker to meet clients and senior management’s expectation;
  • Identify AML or potential risk and escalate to FCC, Sanction team in line with policy;
  • Be the global escalation point for business and client throughout onboarding cycle;
  • Manage the Book of Work of clients globally and provide weekly report to senior management. Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.

Key achievements:

  • Established the Priority Client model with real estate client and provide superior onboarding service with SLA below 10 days
  • Understood the key strategy of client portfolio and priorities the crucial onboarding in Japan, Australia & Indonesia to drive the revenue growth
  • Streamlined accelerate account opening process for dedicated client
  • Deputy of Priority Client Management team

Associate, Client Manager

FIG, HSBC GB&M
01.2018 - 06.2020
  • Provide the single contact point of onboarding in HK for Banking & Securities, and Correspondent Bank clients;
  • Drives effective issue resolution within boundaries of policy, ensuring cases are completed in line with defined service level agreements;
  • Facilitate all queries for that cases within own area of responsibility, including issues around PEP, screening, regulatory, compliance, legal, operational risk;
  • Assist to setup credit limit to facilitate the treasury trade;

Key achievements:

  • Managed to complete 11 countries onboarding within a short timeframe to facilitate the FX trade & HSS agency service;
  • Drove the changes and process to start the migration of Japan asset management’s Fixed Income trade to HK;
  • Successfully led the Correspondent Bank remediation team to complete enhanced due diligence on 400 FIG clients and resolved audit items within a tight deadline;
  • Hired a team of 6 in GZ China to support the HK Periodic Review and provide training;
  • Strong Performer and Role Model of the team in 2019.

Analyst, Client Manager

FIG, HSBC GB&M
12.2015 - 12.2017

Perform CDD renewal on FI/NBFIs and manage the Book of Work of the team.

Key achievements:

  • Top Performer & Role Model of the team in 2017.

Senior KYC Checker

The Mizuho Bank Limited
03.2015 - 12.2015

Provide dedicated and robust specialist KYC expertise for account opening and refresh process for 20 Top Tier clients

Assistant Relationship Officer

Citibank N.A.
03.2014 - 03.2015

Assist RM to complete the small-to-medium enterprise onboarding and the call report.

Education

B.Sc. in Risk Management - Double Major in Finance

University of Hong Kong
09.2008 - 06.2011

Timeline

Quality Checker Team Lead

UOB Hong Kong
06.2022 - Current

Vice President II - GTRF Business Development

HSBC
01.2022 - 06.2022

Priority Client Manager

LLC, HSBC GB&M
06.2020 - 12.2021

Associate, Client Manager

FIG, HSBC GB&M
01.2018 - 06.2020

Analyst, Client Manager

FIG, HSBC GB&M
12.2015 - 12.2017

Senior KYC Checker

The Mizuho Bank Limited
03.2015 - 12.2015

Assistant Relationship Officer

Citibank N.A.
03.2014 - 03.2015

B.Sc. in Risk Management - Double Major in Finance

University of Hong Kong
09.2008 - 06.2011
Raymond TsangDue Diligence And Client Management Professional