RAY CHONG
Account Servicing Professional
Hong Kong
Summary
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Senior Account Manager (Primary Section)
Oxford University Press (China)
06.2024 - Current
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Expanded market share by identifying new business opportunities and securing high-value accounts.
Account Manager (Secondary Section)
Oxford University Press (China)
03.2023 - 05.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Deputy Account Manager (Secondary Section)
Hong Kong Educational Publishing Company ltd
01.2023 - 03.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Account Manager (Primary Section)
Oxford University Press (China)
06.2022 - 12.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Senior Account Executive (Primary Section)
Oxford University Press (China)
10.2020 - 05.2022
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Cold called prospects to explain partnership benefits, representing company values.
- Implemented sales strategies that consistently exceeded quarterly revenue targets.
- Prepared documentation, finalized sales and maintained records.
- Analyzed data to discover trends, informing market strategies, and objectives.
Account Executive (Primary Section)
Oxford University Press (China)
12.2018 - 09.2020
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Marketing Officer
Martini Advertising Limited
10.2016 - 12.2018
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Built strong relationships with industry influencers, securing positive coverage in relevant publications.
- Organized events and trade shows to showcase company products and services, generating valuable leads.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Managed social media channels to boost online presence and engagement with consumers.
Marketing Executive (Primary Section)
Classroom Publication Limited
01.2016 - 10.2016
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
Education
BBA - Business in Marketing
Griffith University
04.2014 - 01.2015
Higher Diploma - Business and Service Management
CUSCS
01.2012 - 01.2014
Skills
- BRANDING
- MARKET ANALYSIS
- CUSTOMER SERVICING
- BUSINESS DEVELOPMENT
- RELATIONSHIP MANAGEMENT
- TEAM LEADERSHIP
Certification
HKSI Paper 1 Passed
Timeline
HKSI Paper 1 Passed
04-2025
Senior Account Manager (Primary Section)
Oxford University Press (China)
06.2024 - Current
Account Manager (Secondary Section)
Oxford University Press (China)
03.2023 - 05.2024
Deputy Account Manager (Secondary Section)
Hong Kong Educational Publishing Company ltd
01.2023 - 03.2023
Account Manager (Primary Section)
Oxford University Press (China)
06.2022 - 12.2022
Senior Account Executive (Primary Section)
Oxford University Press (China)
10.2020 - 05.2022
Account Executive (Primary Section)
Oxford University Press (China)
12.2018 - 09.2020
Marketing Officer
Martini Advertising Limited
10.2016 - 12.2018
Marketing Executive (Primary Section)
Classroom Publication Limited
01.2016 - 10.2016
BBA - Business in Marketing
Griffith University
04.2014 - 01.2015
Higher Diploma - Business and Service Management
CUSCS
01.2012 - 01.2014
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