Summary
Overview
Work History
Education
Skills
Certification
D. PUBLICATIONS
C. AWARDS
PROFESSIONAL SUPPORT
H. POSITIONS HELD
REFEREES
Timeline
Generic
Ratiibu Ssemata

Ratiibu Ssemata

Assistant Lecturer
Kampala

Summary

I am an academician with a background in teaching, research, and training. I am passionate about education and self-development. Generally, I am a results-driven and versatile individual, equipped with computer skills. Adept at producing quality outputs on time with keen attention to detail, thoroughness and good time management. Armed with strong communication and interpersonal aptitude, coupled with strong ability to build rapport easily with individuals and express ideas in an articulate manner. Consistently recognized by employers for good work ethic and ability to meet and exceed expectations, handle confidential information, as well as understand and implement instructions.

Overview

15
15
years of professional experience
9
9
Certifications

Work History

Assistant Lecturer

Makerere University Business School
07.2025 - Current

Formulating and building of teaching materials for students; Setting of course works, tests and final examinations; Invigilation of students during course works, tests and examinations; Organizing students' study tours; Compilation of students' results; Administrative roles; Investigating students' cases; Formulating students' testimonials; Filing and records management; Marking of course works, tests and examinations; IT and ICT tasks; Any other duties.

Teaching Assistant

Makerere University Business School (Faculty of Tourism, Hospitality and Languages)
12.2021 - 06.2025
  • Formulating and building of teaching materials for students; Setting of course works, tests and final examinations; Invigilation of students during course works, tests and examinations; Organizing students' study tours; Compilation of students' results; Administrative roles; Investigating students' cases; Formulating students' testimonials; Filing and records management; Marking of course works, tests and examinations; IT and ICT tasks; Any other duties.

Lecturing and Administrative roles

Makerere University Business School (Faculty of Marketing and Hospitality Management)
11.2017 - 03.2020
  • Formulating and building of teaching materials for students; Setting of course works, tests and final examinations; Invigilation of students during course works, tests and examinations; Organizing students' study tours; Compilation of students' results; Administrative roles; Investigating students' cases; Formulating students' testimonials; Filing and records management; Marking of course works, tests and examinations; IT and ICT tasks; Any other duties.

Customer Relationship Agent (Escalation Level)

Uganda Telecom
02.2015 - 06.2016
  • Receiving and attending to customer complaints; Formulation of weekly reports; Checking and updating systems; Leading briefings; Following up on customer cases; Providing customer feedback; Solving customer issues; Any other duties

Casual worker

Protea Hotel Kampala
01.2012 - 01.2014
  • Receiving guests; Presenting guests with menus; Serving guests; Clearing and resetting tables; Guests billing; Cash reception; Managing reservations and cancellations; Working with different departments and taking on their tasks; Any other duties

Casual Waiter

Protea Hotel Kampala
06.2012 - 08.2013
  • Receiving guests; Presenting guests with menus; Serving guests; Clearing and resetting tables; Guests billing; Cash reception; Managing reservations and cancellations; Working with different departments and taking on their tasks; Any other duties

Trader- Matooke and Produce Related Commodities

Personal Business
11.2010 - 08.2011
  • Cash management and banking; Customer identification; Setting prices for products; Negotiating with suppliers and customers; Managing transportation and logistics

Education

Master of International Business -

Makerere University Business School
Kampala, Uganda
01.2019

Bachelor of Leisure and Hospitality Management -

Makerere University Business School
Kampala, Uganda
01.2014

Uganda Advanced Certificate of Education (UACE) - undefined

Mpigi Mixed Secondary School
Mpigi, Uganda
01.2010

Ph.D. - Hotel And Tourism Management

The School of Hotel And Tourism Management
The Hongkong Polytechnic University
04.2001 -

Uganda Certificate of Education (UCE) - undefined

Mpigi Progressive Secondary School
Mpigi, Uganda
01.2008

Skills

Online teaching; Mentoring students; Research and analysis; Online class discussion; Academic publication; Student engagement; Curriculum creation; Assessment design; Academic advisement; Feedback delivery; In-class lectures; Class organization; Cross-cultural design; Student performance evaluation; Academic research; Class management; Public speaking; PowerPoint; Student counselling; Presentations; Lecture development

Certification

Academic Integrity: The Hong Kong Polytechnic

D. PUBLICATIONS

PUBLISHED 

  • Livelihood Strategies for Achieving Sustainable Livelihood Outcomes Among Communities Near National Parks in Uganda: A Study of Tourism-Related and Non-Tourism-Related Approaches

IN THE PIPELINE

  • From Metaverse to Reality: How Virtual Experience in Metaverse Can Be Powerful in Leading People to Have Intentions to Do Similar Behavior in Real World.
  • Enhancing Tourism Heritage Conservation Through Virtual Reality (VR).
  • The Role of Virtual Reality in Marketing Community Based Tourism in Uganda: A Case of Communities Adjacent to Bwindi Impenetrable National Park.
  • Applying the Experiential Learning Theory to Virtual Reality in the Tourism Sector: A Conservation Approach.
  • The Evolution and Application of The Technology Acceptance Model in The Hospitality and Tourism Research: A Critical Review and Future Directions.

UNPUBLISHED

  • International Marketing Capability, ICT Adoption and Export Performance Among Selected Agricultural Product Exporters in Uganda-
  • Hospitality Training and Service Quality; A Case Study of Protea Hotel Kampala- Bachelor’s Research.

C. AWARDS

April 2024 - Certificate awarded in recognition of the outstanding commitment as a facilitator of the 15th Annual MUBS Hospitality Day. 


2024 - Award presented for outstanding service as the Research and Internship Coordinator as well as a member of the Programme Review Committee for the Faculty of Tourism, Hospitality and Languages- Makerere University Business School. 


2017 - Certificate awarded for the outstanding performance and contribution as a Patron of the Entertainment Franchising Portfolio in the 9th Annual MUBS Hospitality Day.


2013-2014 - Certificate of merit for being on the Vice Chancellor’s list (Cgpa 4.46 out of 5.0-Bachelor of Leisure and Hospitality Management). 


2012-2013 - Certificate of merit for being on the Dean’s list (Cgpa 4.39 out of 5.0-Bachelor of Leisure and Hospitality Management).


2011-2012 - Certificate of merit for being on the Dean’s list (Cgpa 4.31 out of 5.0-Bachelor of Leisure and Hospitality Management).

PROFESSIONAL SUPPORT


  • Departmental Coordinator Research and Internship in the Faculty of Tourism, Hospitality and Languages- Makerere University Business School.
  • Chairperson of the Entertainment Sub-Committee of the MUBS Graduation Committee.
  • Member of the Programme Review Committee that transformed the Bachelor of Leisure and Hospitality Management and Bachelor of Catering and Hotel Management Degree Programmes into the Bachelor of Leisure, Events and Hotel Management.
  • Initiated memorandums of understanding with Fairway Hotel Kampala and Athen Hotel-Best western Kampala through which students are given internship placements by the hotels.
  • Member of the committee that initiated a memorandum of Understanding with Four points by Sheraton Hotel Kampala through which students are given internship placements by the hotels.
  • Member of the Departmental Staff Welfare committee
  • Currently serving as a member of the staff welfare committee of Makerere University Business School Academic Staff Association.

H. POSITIONS HELD

DEPARTMENTAL COORDINATOR INTERNSHIP AND RESEARCH - Faculty of Tourism, Hospitality and Languages - Makerere University Business School

  • Helping students in identifying internship placements.
  • Allocating internship and research supervisors to students.
  • Coordinating supervisors and students during the internship periods.
  • Collecting internship reports from students and distributing them to examiners for marking.
  • Compiling course files.
  • Attending to issues from both students and supervisors.


CHAIRPERSON ENTERTAINMENT SUB COMMITTEE OF MUBS GRADUATIONS. - Makerere University Business School.

  • Coordinate and supervise Graduation Day ushers.
  • Identify and recommend cultural performers for the MUBS Graduation Ceremonies.
  • Coordinate the provision of foods and beverages during MUBS Graduation Ceremonies.
  • Manage the Entertainment budget for MUBS Graduation Ceremonies.


PATRON OF THE ENTERTAINMENT FRANCHISING PORTFOLIO FOR THE ANNUAL MUBS HOSPITALITY DAY. - Makerere University Business School.

  • Guiding students during the Annual MUBS Hospitality Day events


ASSISTANT GENERAL COORDINATOR - The 6th Annual MUBS Marketing and Hospitality - Makerere University Business School.

  • Coordinating activities for the annual MUBS marketing and hospitality week
  • Seeking for sponsorship
  • Formulating progress reports
  • 2013/2014 - Guild Minister for Information - MUBS Guild - Makerere University Business School.
  • 2013/2014 - Guild Representative Council - MUBS Guild - Makerere University Business School.
  • 2012/2013 - Guild Representative Council - MUBS Guild - Makerere University Business School.

REFEREES

DR. SEUNGHUN SHIN

Assistant Professor: School of Hotel and Tourism Management The Hong Kong Polytechnic University

seung-hun.shin@polyu.edu.hk

Tel: +852 34002262. 

Fax: +852 2362-9362


ASSOC. PROF. ATCERO MILBURG

Dean: Faculty of Tourism, Hospitality and Languages  Makerere University Business School  P.O. Box 1376 Kampala Uganda

matcero@mubs.ac.ug deanfthl@mubs.ac.ug

+256 787445666/  +256 701569185


DR. KESANDE PROVIA

Lecturer: Faculty of Tourism, Hospitality and Languages  Makerere University Business School  P.O. Box 1376 Kampala Uganda

pkesande@mubs.ac.ug

+256 774976401/ +256 703712939

Timeline

Academic Integrity: The Hong Kong Polytechnic

09-2025

Assistant Lecturer

Makerere University Business School
07.2025 - Current

Fitness Training: The Counselling and Wellness Section -The Hong Kong Polytechnic

07-2025

Becoming and Effective Teaching Assistant: The Hong Kong Polytechnic University

02-2025

Preventing Sexual-Harassment on Campus: The Hong Kong Polytechnic

01-2025

Grants Proposal writing training: Makerere University Business School

07-2023

Teaching Assistant

Makerere University Business School (Faculty of Tourism, Hospitality and Languages)
12.2021 - 06.2025

Lecturing and Administrative roles

Makerere University Business School (Faculty of Marketing and Hospitality Management)
11.2017 - 03.2020

Customer Relationship Agent (Escalation Level)

Uganda Telecom
02.2015 - 06.2016

Customer Service Training: Uganda Telecom

01-2015

Sustainable Training in Sub-Sahara Africa: Mubs and Drake universities

05-2013

Introduction to oil and Gas production and development: Makerere University Business School

10-2012

Leadership and management training: Makerere University Business School

06-2012

Casual Waiter

Protea Hotel Kampala
06.2012 - 08.2013

Casual worker

Protea Hotel Kampala
01.2012 - 01.2014

Trader- Matooke and Produce Related Commodities

Personal Business
11.2010 - 08.2011

Ph.D. - Hotel And Tourism Management

The School of Hotel And Tourism Management
04.2001 -

Uganda Advanced Certificate of Education (UACE) - undefined

Mpigi Mixed Secondary School

Uganda Certificate of Education (UCE) - undefined

Mpigi Progressive Secondary School

Master of International Business -

Makerere University Business School

Bachelor of Leisure and Hospitality Management -

Makerere University Business School
Ratiibu SsemataAssistant Lecturer