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BusinessDevelopmentManager
Randell S. Tan

Randell S. Tan

Senior Director, Facilities Management
Las Piñas City,Philippines

Summary

Results-driven and empathetic leader with thorough understanding of facility and operations management. Skilled in developing and implementing effective operational strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture. 21 years of solid experience in customer service, facilities & property management, including corporate real estate. Brings technical competence and extensive office administration background. Expertise in client relationship management and excellent managerial and people skills have allowed for effective management of workplace environments. Concise communicator with outstanding interpersonal skills, able to easily interact with executives, support staff, external vendors, service users, and landlords.


Overview

18
18
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Regional Operations, Senior Director - SEA & NA

Jones Lang LaSalle (Philippines) Inc.
04.2025 - Current
  • Promoted - Expanded role overseeing North Asia Region portfolio / offices
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

Regional Operations Director - APAC (South-East Asia)

Jones Lang LaSalle (Phils.) Inc.
07.2021 - 04.2025
  • Company Overview: Thomson Reuters Corporation. Industry: Mass Media / BPO / IT. Website: [not provided]
  • The Regional Operations Director is a senior strategic leadership role within the Workplace Experiences & FM organization with both direct reports and matrixed leaders.
  • The primary responsibility for this role is leading and managing all aspects of workplace experience-focused services and facilities operations performance for sites across the APAC region.
  • Proven team leader with experience managing large teams and delivering exceptional results.
  • Strong people management skills, with a history of high employee satisfaction and engagement, and managing senior level client relationships with a metrics-driven performance approach that delivers results.
  • The Regional Operations Director provides operational leadership and input for our client’s strategic planning initiatives in support of their Global Operating Model and business objectives.
  • This role requires the ability to navigate an integrated services delivery model in a complex, dynamic and fast-paced client environment, with a specific focus on how the workplace is experienced by our client’s employees and guests.
  • Services may include, but are not limited to, facilities management, occupancy planning, portfolio projects support, reception / guest services, on-site fitness, foodservices, meeting & event planning, mail, print, and other high touch employee services.
  • Thomson Reuters Corporation. Industry: Mass Media / BPO / IT. Website: [not provided]
  • Provides strategic client relationship management
  • Partner with the JLL Global Director, IFM and the JLL IFM leadership team to develop the account’s IFM strategic operating plan as aligned with the client’s real estate and business objectives.
  • Builds and Manages high performing teams
  • Drives operations & compliance performance
  • Delivers exceptional FM services and financial performance results

Country Account Lead / Senior Facilities Manager

Jones Lang LaSalle (Phils.) Inc.
10.2018 - 07.2021
  • Promoted from Facilities Manager to Country Account Lead
  • Managing entire HSBC Philippines portfolio. Industry: Banking & Financial Services / BPO / Facilities Management / Corporate Real Estate.
  • The position oversee the Facilities Management operation at our clients’ Philippines Portfolio - HSBC Account with a total of 495,227 sq.ft and 5,700 FTEs.
  • Supporting the South Asia Regional Director in ensuring JLL IFM contract delivery is achieved.
  • The Country Lead / Account Lead / Senior Facilities Manager is responsible for assisting in all aspects of client and tenant satisfaction, contact delivery.
  • Management of all hard and soft services, financial management and leading the JLL FM team (62 FTE’s) where applicable.
  • Handling a team of Facilities Managers across multiple sites in scheduling regular building maintenance and janitorial services; liaising with Landlords, fire prevention, and other safety systems; drafting and updating emergency plans and evacuation procedures; contracting vendors and professionals for repairs, as needed; ensuring that our employees are provided with proper utilities while resolving complaints, problems, and requests.
  • HSBC Philippines. Industry: Banking & Financial Services / BPO / Facilities Management / Corporate Real Estate. Website: [not provided]
  • Promoting high level of satisfaction among client users by promptly responding to their service requirements.
  • Demonstrate leadership, gives direction and mentors JLL team on site to promote engagement and Excellency in customer service and delivery.
  • Responsible locally for Building Management Systems, PPM Schedules, Help Desk, Work Orders, EHS and Quality Compliance.
  • Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
  • Health and Safety – promote safety awareness through the implementation of JLL safety initiatives.
  • Risk and Compliance - Address emerging and known compliance risks. Risk identification and risk closure.
  • Acts as go-to person of the client in relation to all facilities / projects / crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks.
  • Develops a close working relationship with client key stakeholders, Landlord, business units including FM vendor partners to ensure that the fully understand the client culture and become partners in delivering in high quality service.
  • Preparation and presentation of monthly static operation report, governance reporting, quarterly Super KPI’s, bi-annual satisfaction survey’s.
  • Critical environment management ensuring HSBC meets regulatory requirements for uptime.
  • Finance / budget management – forecasting OPEX and CAPEX. Meet financial and operational targets.
  • Diversity and Engagement - Demonstrate actions taken to improve gender, diversity and Inclusion in hiring decisions to support an increase of females and differently abled individuals on the account.

Facilities Manager

Jones Lang LaSalle (Phils.) Inc.
01.2015 - 10.2018
  • Managing facilities of HSBC GSC M1 in Alabang (BPO / CRE) and SHELL House in Makati / Shell Exploration B.V. (Petroleum / Oil / Facilities Management / Corporate Real Estate / Property).
  • The Facilities Manager will lead a team to manage the day-to-day client activities for the assigned property/facility, and to be the on-site key point of contact for key stakeholders and/or client.
  • The role will assume overall responsibility for maintenance and operations, contract services, purchasing of material equipment & supplies and helpdesk.
  • Major responsibilities include People Management, Client/Stakeholder Management, Procurement & Vendor Management, Contracts Management, Finance Management, Environment Health and Safety, Site Operations Management and Risk Management.
  • Assist the Facilities Management Team in the delivery of services to operate and maintain the property including and designated financial, technical maintenance and procurement.
  • Coordinates, oversees and/or manages repair and maintenance work assignments performed by Engineers, technicians, vendors and contractors performing building maintenance, improvements and janitorial work.
  • Reviews work orders to ensure that assignments are completed.
  • Manage Facility operations: Engineering, Administration, Safety and Security, Office Moves, Asset Inventory, Housekeeping and Finance Corporate Real Estate.
  • Responsible for managing & maintaining top class BPO infrastructure.
  • Managing BPO operation with more than 1600 FTE’s / 70 FTE’s under Facilities Management.
  • Prepare and manage OPEX and CAPEX budget and review budget performance of the facilities.
  • Manage implementation of fit-out projects including renovation works.
  • Manage new and existing vendors and recommend vendors to client.
  • Monitor contractors and suppliers and evaluate service level performance.
  • Responsible for facilities inspections and prepares monthly report for various projects and site updates.
  • Initiate quality improvement programs to improve facilities environment.
  • Establish efficient problem reporting, escalations and Complaint Management.
  • Responsible for all facets of fire and earthquake drills and evacuation plan.
  • Responsible in securing statutory compliance PEZA permits-to-operate (PTOs) and FSIC from BFP.
  • Liaise with Landlord to get updates on ordinances, office lease, local developments, and resolve operational concerns with regards to utilities (electricity & water) and billings.

Operations Manager (Building Administrator)

Asian Hospital Medical Center Condominium Corporation
03.2014 - 07.2014
  • Managing property & facility of Asian Hospital - Healthcare / Tertiary Hospital / Property Management.
  • Responsible for all facets of operations of the building focusing mainly on Operations, Finance, Property enhancement and Facilities management, Safety Management, Customer Relations and also Personal Development, which aims to develop the individual the individual into a well-rounded employee of Asian Hospital Medical Center Condominium Corp. (AHMCCC).
  • Approves/Disapproves work permits, prepares program budgets, contract management, property enhancement, collection of dues and receivables, electrical and water consumption billing and monitoring.
  • To coordinate with all key personnel regarding all activities related to the building.
  • To perform all building management functions and activities for the building owners.
  • Strictly enforces house rules, closely coordinates with the Security Manager concerning security, safety and peace and order.
  • Implement Energy Management programs and Waste Segregation programs.
  • Industry: Healthcare / Tertiary Hospital / Property Management. Website: [not provided]
  • Updated and timely collection of monthly association dues and service contracts.
  • Renovation of Parking Level 2 Restroom.
  • Approval and accreditation of 450 Medical Representatives.
  • Formation of Implementing Rules and Guidelines for MedReps.

Building Administration Officer

Shopping Center Management Corp.
06.2007 - 03.2014
  • Company Overview: SM Southmall & SM Center Las Piñas. Industry: Retail / Merchandise / Commercial. Website: [not provided]
  • Attends to operational concerns of the mall including the physical management of the mall, security and maintenance of the building (to plan, coordinate, administer and implement housekeeping, pest control, inspection with contractors, service providers and tenants), equipment, and grounds and perform other tasks to keep the mall running smoothly.
  • Fire safety (FDAS) and Accessibility audit.
  • Leads and conduct Tenant Safety Audit.
  • Supervises electrical and water reading consumption charges.
  • These tasks include making inspections; Promoting tenant and customer relations; Coordinating mall activities or special events; Overseeing building renovations; Conducts and approves construction checklist/punchlists for constructing tenants.
  • Performing compliance reviews and administering programs, which will protect and enhance the over-all operational performance and income of the mall.
  • Managed Commercial Retail buildings SM Southmall & SM Center Las Piñas.
  • Achieved consistent Gold Rating for BDOI Safety Audit for SM Center Las Piñas for 3 consecutive years 2012-2014.
  • Team leader (Communication Team) Emergency Response Group.
  • Oversee redevelopment/renovation project of SM Southmall 2010-2012, Construction of SM Center Las Piñas and SM Muntinlupa.
  • Facilitated conversion from Digital meters to Automated Meter Reading of SM Southmall.
  • Mall & Perimeter Improvement of SM Center Las Piñas.
  • SAP specialist.
  • Environment Committee Team Leader, SM Southmall.
  • Oversees implementation of biodegradable and eco-friendly green bags to replace conventional plastic bags at SM Southmall.
  • Waste Market Project (Recycling Fair). As part of corporate social responsibility for environmental protection, we encourage people on proper waste disposal, sell some of their waste, and turn trash into cash.

Education

Bachelor of Science - Electrical Engineering

Adamson University
01.1997 - 01.2002

Vocational Diploma - Refrigeration & Air Condition

Technical Education and Skills Development Authority

Skills

Collaborative leadership

Certification

Trained BLS-First Aider (Philippine National Red Cross)

Social Card No

33-6393153-8

Spouse

Mrs. Joyvie F. Tan

Training

  • Allyship: Becoming an Ally to All
  • APAC Personal Excellence: Effective Communications
  • ASP Cyber Programme
  • Be A Sustainability Leader
  • Customer Experience (CX) Academy
  • Evolution to hospitality culture
  • Working beyond Bias: Inclusive culture
  • HR for People Managers Program
  • Basic Pollution Control Officer Training (PCO) August 2018
  • PWD Sensitivity Training July 2018
  • JLL -Information Security Awareness (ISR) (June 2016)
  • Jones Lang LaSalle: Ethics Everywhere (January 2015)
  • HSBC: Incident Management Policy and Procedure Training (July 2016)
  • Accident Incident Management System (AIMS)
  • JLL: Contractor Management Course
  • Successful Office Management by ITD World March 4-5, 2013
  • Achieving Management Potential by ITD World Aug. 6 & 14, 2012
  • Operations Refresher Course (Megatrade B, SM Megamall)

Personal Information

  • Place of Birth: Sta. Cruz, Manila
  • Father's Name: Mr. Romeo N. Tan
  • Mother's Name: Mrs. Rechilda S. Tan
  • Date of Birth: 03/11/80
  • Marital Status: Married

Hobbies

Professional singer, movies, foodie, nature road trips

References

Name : Mr. Salvador Salado

Position : Operations Director, IFM – Work Dynamics

Company : Jones Lang LaSalle (Philippines) Inc.

Telephone : +63998-5781268

Email : Salvador.Salado@jll.com


Name : Mr. Ian Roy Lozada

Position : Senior Group Account Director – Work Dynamics

Company : Jones Lang LaSalle (Philippines) Inc.

Telephone : +63917-1635128

Email : Ianroy.lozada@jll.com


Name : Mr. Rommel Agoncillo

Position  : Executive Director – Head of Work Dynamics

Company : Jones Lang LaSalle (Philippines) Inc.

Telephone : 0917-8630071

Email : rommel.agoncillo@jll.com


Name : Mr. Dino Villasin

Position : Chief Operating Officer

Company : XISCO Philippines

Telephone : 0917-3061392

Email : dino.villasin@xisco.co

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Regional Operations, Senior Director - SEA & NA

Jones Lang LaSalle (Philippines) Inc.
04.2025 - Current

Regional Operations Director - APAC (South-East Asia)

Jones Lang LaSalle (Phils.) Inc.
07.2021 - 04.2025

Country Account Lead / Senior Facilities Manager

Jones Lang LaSalle (Phils.) Inc.
10.2018 - 07.2021

Facilities Manager

Jones Lang LaSalle (Phils.) Inc.
01.2015 - 10.2018

Operations Manager (Building Administrator)

Asian Hospital Medical Center Condominium Corporation
03.2014 - 07.2014

Building Administration Officer

Shopping Center Management Corp.
06.2007 - 03.2014

Bachelor of Science - Electrical Engineering

Adamson University
01.1997 - 01.2002

Vocational Diploma - Refrigeration & Air Condition

Technical Education and Skills Development Authority

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Randell S. TanSenior Director, Facilities Management