Rainy Ip

• Monitored company inventory to keep stock levels and databases updated.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Managed over 50 customer calls per day

Hong Kong first Children's Museum dedicated learning through play

• Museum Operation Management
• Staff Training
• Maintain Customer service quality
• Liaise with school teacher for planning field trip in Museum

• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Staff development
• Cooperate with collaborative partners regarding administrative operations

• Maintained daily student records and evaluated student progress.
• Prepared and gathered materials for detailed lesson plans.
• Designing art projects with Group heads.
• Communicating with parents regrading student progress.